Entry Level Customer Service

Rey Granado

**** *** **, ****** **, *****

(Cell): 575-***-****• *********@*****.***

Entry level IT professional with knowledge of how software, hardware, and networking components work together to produce technology utilized by users. Successfully communicate with diverse personalities and enjoys working in a team environment as well as independently. Adept at providing high-quality customer service. Easily identify and resolve technical issues and concerns. Possess excellent communication and presentation skills.

TECHNICAL SKILLS

Operating Systems: Windows / XP / Vista, Active Directory, Microsoft Server 2012,

Software: MS Office (Microsoft Word, Excel, PowerPoint), VMWare, Visio

Hardware: PC, Printers, Cabling including installation and troubleshooting diagnostics

Services: ISDN, WINS, DNS, PPP, Cloud Computing

Protocols: TCP/IP, SMTP, HTTP, HTML, FTP, OSPF, IGRP, EIGRP, NAT, SNMP, PAT

Cayuse Holding, Gallup, NM (temp) Supervisor Corey Siebert 303-***-****

Desktop Support Technician III 2021-Present

Responsible for technology uptake required for virtual learning and onsite learning

Installation and configuration, testing and maintenance with student’s laptops on Azure platform

Reimaging staff computers with BIA/DOI images

Resolve hardware, software applications, operating systems and network connectivity issues,

Assist in daily operations of a school environment

Student testing administrator

Assist student with learning platforms

Training of all staff and students on learning platforms, Microsoft Office, poliocies and technology use

BIE/BIA active directory

PROFESSIONAL EXPERIENCE

RMCHCS (Rehoboth McKinley Christian Health Care Services), Gallup, NM

Network Engineer II/HIPAA Security Officer 2018-2021

Responsible for the design, installation, analysis, troubleshooting and maintenance of networks: identification, diagnosis and resolution of network problems

Maintain business within HIPPA and PCC DSS compliance

Installation and configuration, testing and maintenance on new server hardware and software infrastructures

Management of email, virus and spam protection; daily maintenance and problem resolution, and technical support.

Information policies and guidelines managing

Managing of Proximity badge software and deployment

Manage help desk technician

CyberSecurity analyzing and training

Client server engineering and acting CIO

MILITARY EXPERIENCE

US NAVY, Okinawa, Japan 1992-1995

Corpsmen

•Iv's, ABG's, phlebotomy, minor surgeries, cast care, ekg's, ecg's, nursing notes worked in ICU, Ortho, Gyn, ER, Pre-op & Post-op, P.a.c.u., Cancer Ward, Isolation Rooms Awards:

•Sailor of the quarter (Navy), Blue Jacket of the quarter (Navy)

•Letter of Recommendation (from RAdm Nelson (Navy))

EDUCATION

Western Governor University Graduation date August 2024

Master’s in CybeSecurity and IT Management

Southern New Hampshire University

●Bachelors in IT with concentration in Cyber Security

Westwood College

Associate of Science in Information Technology

•Received Dean's List and President’s List Awards several times

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