Technical: Python, Cloud Systems

Operating Systems: Mac OS, Windows

Amanda Albertson

757-***-**** ad3lww@r.postjobfree.com

WORK EXPERIENCE:

Apple Inc.

Genius Virginia Beach, VA July 2015- Present

• Create relationships and connect with end users as the first point of contact for repair quality Engineering teams

• Document interactions with end users to create a paper trail leading to repair solutions or a purchase

• Partner with a leadership team to identify the focuses and goals of the business to execute based on end user feedback

• Repair customer-to-brand relations by using technical expertise to provide relevant solutions and options

• Mentor peers by providing high level procedures of updated customer-facing policy to positively influence performance

• Uphold a standard feedback model to promote learning and metric driven behaviors to enhance end user experiences

• Implement deadlines for procedures and projects to technicians to influence company initiatives and shift culture

• Apple Certified Mac and iOS Technician

Interim Manager Norfolk, VA January 2018 – December 2019

• Lead a team of 50+ employees, consistently exceeding sales targets and achieving high levels of customer satisfaction

• Created schedules and organized orientations for 65+ new hires for multiple stores

• Demonstrated adaptability to challenges while maintaining calm in a dynamic environment

• Provided strategic guidance to technical support and training teams, forging collaborative partnerships

• Championed a safe, respectful, and inclusive workplace environment

• Nurtured talent pipelines through strategic recruitment and ongoing mentorship initiatives

• Directed comprehensive operational strategies, upholding Apple's standards of excellence.

• Managed competing priorities across customer service, staff leadership, and operational efficiency with finesse Claire’s Boutique

General Manager Norfolk, VA October 2007 – October 2015

• Led a 20+ high-performing team at a Claire's retail location, consistently achieving and surpassing sales targets

• Implemented operational best practices to ensure seamless store operations and adherence to company standards.

• Demonstrated adeptness in navigating technology, efficiently operating POS systems, and leveraging digital tools to streamline store operations and enhance customer interactions

• Mastered the art of store operations, seamlessly managing scheduling, inventory control, and cash handling processes to maintain operational integrity and efficiency.

• Aligned store objectives with Claire's business strategy through collaborative partnerships with regional leaders.

• Inspired and developed dedicated teams to deliver memorable customer experiences and achieve career growth. EDUCATION:

Woodrow Wilson High School Portsmouth, VA September 1998 – June 2002 Graduated in General Studies

CERTIFICATES:

Foundations of Project Management – Coursera Google Certificate

• Gained essential in-depth knowledge and skills surrounding the role of a project manager and project implementation

• Understand the life cycle of a project through defined in-scope goals and deliverable tasks SKILLS AND INTERESTS:

Qualities: Leadership, Team Management, Operational Efficiency Interests: Gaming, Cooking, Volunteering

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