Ridhima Manchala ( CSM®, SAFe®*.* Agilist)

Chicago, IL +1-617-***-**** ad3lw8@r.postjobfree.com www.linkedin.com/in/ridhimamanchala/ PROFESSIONAL SUMMARY

Experienced Technology Business Analyst with 2+ years of professional experience in conducting comprehensive analysis, implementing solutions, and supporting technology teams. Proficient in using enterprise gap analysis to identify business needs and translate them into high-level requirements, with a track record of defining solution scopes and conducting feasibility analysis for robust business cases. Proven track record of driving on-time project delivery and enhancing efficiency through risk mitigation and process optimization. Strong expertise in gathering requirements, analysing complex data, and maintaining detailed business documentation. Passionate about driving agile excellence and collaborating with cross-functional teams to achieve exceptional results and successful product/project delivery. KEY SKILLS

Technical skills: MS Office 365 Microsoft Project Python Power BI Tableau SQL Jira UML Confluence Kanban Lucid Google Suite Smartsheet SharePoint Slack Primavera P6 Excel PowerPoint Trello Visio Figma MS Word/ Access Canva UAT Slack Functional Domain and Methodologies: Agile and Waterfall methodologies Scrum Framework SAP Scaled Agile Salesforce CRM Key Competence: Tech stack expertise Data Mapping and Analysis Risk Management Business Processes Stakeholder Management Software Product Management Requirements Management Root cause analysis VLOOKUP Interpersonal Skills Business Intelligence Requirements gathering Project Management skills Backlog Management Excellent verbal and written communication skills Effective issue resolution and escalation Project Documentation Process Improvement Product Implementation Product Design and Automation Technical writing Software development Life Cycle Statistical Analysis Excellent analytical skills Data process Modelling Excellent client servicing Strategic planning Business analysis Program management Strong attention to detail Production migration CERTIFICATIONS

• Certified Scrum Master®(CSM), Scrum Alliance Apr 2024

• Certified SAFe® 6.0 Scrum Master (SSM), Scaled Agile, Inc.® May 2024

• Certified associate in project management (CAPM), PMI – Ongoing EXPERIENCE

Business Analyst, TaskImpetus Inc, Remote Sep 2023- Present

• Delimiting the solution scope and undertaking feasibility analysis to develop the business architecture and Data integrity.

• Liaising between stakeholders and system development team until closure of project and using gap analysis to cater business needs.

• Eliciting, analyzing, documenting, testing, and validating user story requirements to support the SDLC stages of the system or product for live production or launch.

• Developing solutions in compliance with the industry standards and implementation of Quality Management and HIPAA regulations.

• Identifying and developing solutions to automate processes and improve program efficiencies by supporting front-end analytics.

• Collaborating with engineering and external stakeholders to implement and enhance new product features using research and analysis.

• Using the unified modeling language (UML) notations to graphically depict current & prospective system use cases/ software functions

• Supporting business recommendations using data visualizations and developing data analytic approaches that cater to business needs. Technology Business Analyst, Peapod Digital Labs, Boston. July 2022 - Jan 2023

• Facilitated 16 sprints by January 2023, achieving project milestones and delivered high quality data-driven MVP specifications.

• Resolved escalated bugs by maintaining an average team interface productivity optimization increase of 80% at service level.

• Managed Agile health dashboards and conducted Scrum techniques and artifacts to monitor team progress and performance using Jira.

• Enhanced Project team efficiency, resulting in a 49% increase in service delivery speed and a 64% decrease in bugs/impediments.

• Translated business requirements into non-technical terms for communication and collaboration with development & operations group.

• Coordinated project plans leading to a 100% improvement in overall project integration & product delivery using API implementation.

• Gathered functional and business requirements, translating into a working set of operational user stories to engineering & development.

• Collaborated closely with Product design team and program managers in monitoring project metrics and ongoing program operations.

• Utilized key metrics like burndown, burnup, lead time, and cycle time for accurate and clear communication with stakeholders.

• Managed financial planning, resulting in cost savings of $3,470 during project implementations in Capex and Opex ratios bi-weekly.

• Maintained 100% client satisfaction rate through effective collaboration and communication with leadership and key stakeholders.

• Performed requirement elicitation and business documentation from business systems and process/ad-hoc reporting with PMO.

• Monitored product metrics and analyzed business requirements with agile backlog to develop technical user stories, acceptance criteria. Business Development Associate, Vizible Results Inc, Newton. Feb 2022 - June 2022

• Conducted proactive outreach to prospective clients, driving business performance and achieving strategic marketing processes.

• Generated new leads and expanded client base and product growth through proactive market trends forecasting and cold calling.

• Leveraged financial reports and budget summaries to communicate value propositions by emphasizing BI automation and sales

• Aligned organizational goals and implemented innovative strategies to uncover market growth opportunities and address challenges.

• Cultivated long-term client relationships by employing a customer-centric approach, ensuring tailored solutions that met specific needs

• Successfully initiated and led productive discussions with prospective clients, showcasing Vizible Results' capabilities resulting in 67% increase in new business acquisition projects.

• Utilized a quantitative approach in preparation and interpretation of Data Model & Project Plan to optimize Business Systems. Project Team Coordinator, 1000 Projects, Hyderabad. Jul 2019 - Oct 2020

• Streamlined health personas through effective scope planning, ensuring successful milestone delivery and optimal user experience.

• Extended the application to Apple iOS and created an event management application for Blackberry OS for maximum code reuse.

• Identified and resolved technical issues and challenges, providing innovative solutions to improve application performance.

• Orchestrated efficient data transmissions using FTP and various data transmission software, ensuring secure exchanges of critical data.

• Led the development and implementation of best practices, coding standards, and QA processes to optimize team efficiency.

• Contributed to the architecture and design of application, ensuring scalability, maintainability, and adherence to industry best practices.

• Demonstrated expertise in Agile methodologies to deliver fully functional and high-performing execution to the consumers.

• Spearheaded the design and software development of an innovative mobile application for medical advising & online customer service EDUCATION

M.S. in Project Management, Northeastern University, Boston (GPA: 3.86/4.0) July 2023 B. Tech in Computer Science, Jawaharlal Nehru Technological University, Hyderabad, India Oct 2020

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