Gloria L. Rodriguez

**** ******* **** **, **** **7, ORLANDO FL 32839

ad3lw6@r.postjobfree.com

Phone # 321-***-****

PROFESSIONAL SUMMARY

Highly trained Register Pharmacy Technician with strong clinical abilities and a successful career in patients and facilities. Proactive and organized with passionate commitment to first-rate patient care. Licensed in Florida with expertise in Walgreens.

Certified Register Pharmacy Technician with expert knowledge of medical terminology and HIPPA compliance.

Bi-lingual who builds and leads friendly, efficient service terms.

SKILLS

Strong organizational skills Email

Active listening skills Telephone skills

Customer service expert Data entry

Computer proficiency Microsoft Word

Energetic work attitude Microsoft excel

Typing Speaking

Writing Bilingual Spanish and English

WORK EXPERIENCE

CVS Orlando, Florida

PHARMACY CUSTOMER SERVICE REPRESENTATIVE February 8,2016 - Present

Take inbound calls for patients, assist member with ordering correct medications, update member’s demographics, update member members credit card information, take payments

Over the phone, transfers patients to pharmacist for questions regarding medications,

Inform patients about expired prescriptions, ensure patients medication are delivered to the correct address, and transfers patients to other departments for further assistance.

Able to work and take high volume of call and handle about 150 calls per day

Able to resolve issued and escalated call to proper department

Insurance verification, Pharmacy plan and Government plan

WALGREENS Orlando, Florida

PHARMACY CUSTOMER SERVICE REPRESENTATIVE November 2006-Jan-2016

Able to work and take a high call volume, transfer medication to a different location as per patient request, send fax to doctor’s office to request a new prescription, answer telephone inquiries, transfer

Calls to the pharmacist, receive written prescription or refill request and verify that information is complete and accurate

Contact doctor’s office for a clarification request by pharmacist

Contact patient and complete new patient enrollment before medication delivered to doctors

Office

Take payment over the phone and updated insurance information for patients

EDUCATION

High School in Colombia

ELIZABETH HIGH SCHOOL ELIZABETH NEW JERSEY

English as a second language

Notary public of the state of Florida

License pharmacy Tech