Sales Manager Customer Service

Diana J Berger

SALES MANAGER

New Braunfels Tx 830-***-**** **********@*****.***

Career Focus

Dynamic and results oriented sales manager with a successful record of accomplishment of building and retaining top-performing sales teams. Proven business leader and outstanding communicator. Proficient at cultivating excellent long-term relationships with high-level company personnel and industry stakeholders. Unique ability to build on complex business problems, meet challenging goals and produce desired results. History of exceeding annual multi-million-dollar sales quotas. Experienced in sales and managing all core functions within a business.

Professional Experience

Sales and Service Manager: 1/2015 - 11/2023

GVTC Communications – New Braunfels TX

Lead and manage the residential sales and customer service department to include three office locations with two remote offices, in March of 2020 entire department worked remotely due to COVID.

Develop and implement processes and procedures to standardize workflow, improve efficiency, and enhance customer experience.

Comply with the local tariff, state and federal rules and regulations

Develop and administer capital and operating budget for the sales and service department

Achieve and exceed department goals and objectives that support the corporate mission and vision

Establish measurement systems to monitor attainment of goals and objectives

Coach and develop the sales team in process and procedures development, applications of company policies, personal issues, and supervisory techniques

Create positive work environment and morale within the department

Write and administer performance appraisals for skill improvement and merit raises

Assist in making hiring, termination recommendations and disciplinary and/or performance problems according to company policy ensuring that development plans are created, and corrective actions are taken

Ensure the team has appropriate training and other resources to perform their job

Work with supervisor to ensure that staffing, training, scheduling, and reward/recognition programs are in place and updated as needed

Answer all PUC and FCC complaints

Life Insurance Sales: 6/2014 -1/2015

New York Life – New Braunfels, Tx

Generated prospects by, creating and leading weekly networking meetings, hosting community booths and attending community functions to generate prospective clients

Meet with prospective clients and perform needs-based interviews to identify wants and needs to recommend the best products for the client’s individual needs

Disability Specialist: 10/2013- 6/2014

Heard & Smith LLP – San Antonio Tx

Inbound and outbound calls

Intake to determine if we can offer legal representation for social security disability case

Knowledge of social security disability criteria

Operations Supervisor: 3/2013- 10/2013

Spectrum Association Management – San Antonio Tx

Manage a team of 10 operations staff with day-to-day office functions

Responsible for the front office reception area, incoming and outgoing mail

Manage 30 plus subdivision entrance gates and pool gates

Manage 30 plus subdivision club houses reservations

Support Community Managers

Coach train and motivate team and implement new processes within the operations team

Create daily work and lunch schedules

insured incoming switchboard calls are answered timely

Trouble shoot homeowner complaints, manage escalated issues both face to face and on the phone

Sales Manager: 8/2001-1/2012

The Scooter Store – New Braunfels, Texas

Recruiting, training, mentoring, motivating, and supervising sales team in the performance of sales objectives

Maintain company integrity and Medicare compliance by monitoring and auditing sales associate's pipelines and calls to insure professional and quality communication is maintained while customer has a memorable experience

Develop and manage metrics related to team and individual productivity and performance

Continuous communication with sales associate to gather feedback and identify coaching/training needs for ongoing growth and development.

Review and implement team resources and strategies to meet company growth and Medicare changes while motivating sales team to meet company performance measures

Involved with developing and facilitating ongoing sales training for the sales department

Consistently one of the top performing teams and earned several awards for performance

Corporate Sales - Mobility Consultant: 6/1999- 8/2001

The Scooter Store – New Braunfels, Texas

Primary function to provide a memorable experience for the customer, conduct interviews to determine qualifications for Medicare or other primary insurance reimbursement and or cash sale

Manage a large pipeline of customers in need of a Power Mobility Devise. Receive both inbound calls and follow up with existing customers in a timely manner

Proficient with computer programs, excel, word, and outlook also proficient with total view our internal account management system

Successfully maintained business of $100,000.00 plus per month

Called on physician's office to assist with completion of necessary Medicare patient forms

Familiar with ICD9 codes pertaining to mobility related medical conditions

Obtained referrals and built lasting relationships for continued business

Increased my company ranking to the top 10% and maintained ranking status

Education

Reedley JR College

Reedley, Ca

Skills & abilities

Sales Management

Problem solving Communication

Leadership

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