Los Angeles Customer Service

Ruby Portillo

Los Angeles, CA *****

310-***-**** **********@***.***

Professional Summary

Versatile Managing Director with proven abilities across many levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in retail, health management and development of associate staff. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Skills

Customer Service and Administrative Management

Microsoft Office

Excellent Verbal and Written Skills

Public Speaking, training and development

Goal oriented and task management

Bilingual: Spanish proficient

Work History

05/2009 to Current

Director of Operations - Everything Pharmacy Related II Inc. – Los Angeles, CA

Oversee day-to-day production activities in accordance with business objectives.

Human Resource manager in charge of recruiting and retaining staff as well as training and development.

Defined, implemented and revised operational policies and guidelines.

Monitored office workflow and administrative processes to keep operations running smoothly.

Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Monitored budget and utilized operational resources.

Achieved team goals through formalized training plans, coaching and performance management.

Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.

Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Led change and transformation across business areas to deliver benefits and align company resources.

Provided documentation of processes to comply with regulations and company policies.

03/2004 to 01/2009

Staff Accountant - PricewaterhouseCoopers – Los Angeles, CA

Collected and arranged financial information and entered details into Gosystems financial management system.

Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.

Assisted Tax Manager with year-end financial audits.

Created journal entry schedules to improve efficiency, support and documentation of accounting processes.

Completed end-of-year financial audits by collaborating with various coworkers.

Increased efficiency, support and documentation of accounting processes by creating detailed schedules for journal entries.

Performed testing of audit areas for fixed assets and accounts payable.

Identified and investigated variances to financial plans and forecasts.

Analyzed business operations, costs and revenue in balance sheet to project future revenue and expenses.

Prepared monthly and quarterly payroll taxes for high net worth clients.

Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.

Promoted continuous workflow and issue resolution through communication and identification of conflicts.

Reduced audit risk through analysis and preparation of deliverable for CPA audit firm.

Approved pre-posted accounts payable general ledger coding and tracked deposits for contract compliance.

Updated financial management systems to reduce financial discrepancies and increased cost savings through implementation of internal controls.

Maintained full business management compliance for pharmacy business turning over $50 Million in revenue per year

Education

06/2004

Bachelor of Science: Accounting

Loyola Marymount University - Los Angeles, CA

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