Customer Service Representative
Resume:
Julie Breaux
Abbeville, LA *****
**************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
General Dynamics Information Technology - Remote
November 2020 to Present
• Microsoft Teams
• Customer Service
• Input Data Applications
• Contact Applicants
• Problem Solver
• Inbound and Outbound calls
• Documentations Validation
• Maintain applicant file
• Funeral Assistance
• Disaster Assistance
• US Homeland Privacy Certification
• Cyber Awareness
Restaurant Manager, Owner
MARY LANE'S CAFÉ
April 2011 to December 2019
• Operated daily sales, managed purchasing sales, marketing and customer account operations efficiently.
• Maintained cleanliness of workplace, working closely with employees
• Promoted positive customer expertise through day-to-day supervision and management.
• Improved productivity while reducing staff and operational costs.
• Collaborated the production or modification of menus and selections.
• Scheduled and received food deliveries, adhering to food cost and freshness.
• Hired, trained and managed all staff, including employee development, issuing disciplinary action and conducting performance reviews.
• Maintained office duties, payroll and customer accounts. Customer Service Representative
Venture Logistics - Lafayette, LA
April 1999 to November 2008
• Logistics Coordinator
• Communications
• Patience
• Problems Solving
• Knowledge of product an service
• Customer appointments
• Explanation of Product
• Development of call center script
• Maintained up-to-date knowledge of customer accounts
• Explaination of product and benefits
Certified Medical Assistant / Office Assistant
Hudson Home Health - Lafayette, LA
September 1996 to December 1998
• Medical Records
• Data Entry
• Insurance collection
• Appointment Scheduler
• Outpatient & Inpatient Admitting
• Patient care
• Clerical and Administrative Experience
• Well Checks
• Vital signs
Secretary/Receptionist
Simon Law Office - Lafayette, LA
March 1995 to April 1996
• Filing
• Record Keeping
• Answering multiple phone lines
• Appointment Setting
• All essential office duties
Education
Associate in Business Technology
Remington College - Lafayette, LA
December 1995 to June 1997
High school diploma
Erath High School - Erath, LA
July 1993 to May 1994
Skills
• Technical support
• Order entry
• Customer service
• Application support
• Live chat
• Medical coding
• Hospital experience
Certifications and Licenses
CNA
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