LAJUENE M. PALMER, CATC, CSM

704-***-****

Email:ad3lr5@r.postjobfree.com LinkedIn:linkedin.com/in/lajuene-palmer-csm-catc-85109b143

*In the North Carolina area, remote

I am a Certified Agile Transformation Coach with 7+ years of experience participating in Enterprise Agile transformation and implementation, plus 15+ years of Information Technology experience. I am currently seeking opportunities with an innovative company who displays the readiness for change.

AREAS OF STRENGTH

7+ years of Agile development and best practices.

Leading remote onsite development teams.

Cross-Functional collaboration.

Coaching Training Managing direct reports of 100+.

Implementation of Agile Enterprise Wide.

Leading multiple project teams.

Release planning.

Agile Frameworks (Scrum and Kanban)

Briefing and training of Executive Leadership and PMO.

7+ years Agile Coaching

SOFTWARE KNOWLEDGE

Atlassian JIRA, JIRA Align, and Confluence

Agile Central (Rally)

VersionOne

Daptiv

Azure

ITSM Remedy

PowerPoint, Excel and SharePoint

Experience with DevOps, Audit, Digital Channel CashPro, Real-Time Payments, Automated Clearing House (ACH) and Mobile application development

Experience with Fullstack development

Scrum, Kanban and SAFe experience

PROFESSIONAL EMPLOYMENT HISTORY

MARCH 2023 – JANUARY 2024

SENIOR SCRUM MASTER CHANGE COORDINATOR BANK OF AMERICA

Responsible for managing delivery across multiple Software Products using Kanban Methodologies.

Interface with Product Owners and Business to drive execution of Office Product deliverables.

Utilize Change management, SDLC, Build Management, Release management, resource management, and project management tools.

Develop detailed Scrum plans, facilitate design discussions, assist cross product change orders, resolve issues, manage risks, maintain project documentation, and facilitate meetings.

Change coordinator responsible for performing the day-to-day management of the change request process.

MARCH 2022 – DECEMBER 2022

AGILE COACH TRUIST

Responsible for training and transformation of Truist Internal Audit and SOX teams in Agile Scrum and Kanban.

Responsible for creating training for virtual and in-person sessions on Agile, Scrum and Kanban.

Responsible for creating and conducting Agile Team Health Assessments.

Coached more than one team at a time (mainly focusing on Kanban teams).

Worked independently to solve and coach highly complex problems.

Responsible for facilitation, mentoring, training, and professional coaching that translates into increased productivity for the Audit teams.

Facilitated Scrum ceremonies and Kanban cadences emphasizing the importance of team metrics.

DECEMBER 2021 – MARCH 2022

LEAD SCRUM MASTER [ WELLS FARGO

Coached newly created teams that support SalesForce package creation and implementation strategy.

Coached the team in Kanban and SAFe Core Values, adoption and application of Kanban and SAFe Principles, implement Kanban and SAFe practices.

Used Jira and Jira Align to maintain Scrum Master artifacts (boards, product backlog, sprint backlog, potentially shippable product increment, risks, dependencies, capacity, product road maps features, and epics)

Used Confluence and MS Teams for team collaboration.

Ongoing discussions with Lines of Business to determine critical paths and realistic delivery for the roadmaps.

JUNE 2021 – NOVEMBER 2021

AGILE COACH / SENIOR SCRUM MASTER FANNIE MAE

Coached Agile DevOps teams in a complex Enterprise software development environment.

Empowered to help guide an experienced cross functional team and be responsible for leading Agile best practices using Scrum / Kanban.

Responsible for coaching team(s) to solve problems and to drive continuous improvement and business owner satisfaction.

Worked with product owners and stakeholders to refine vision and establish goals and metrics.

Supported the CARES and ED CBD/CBRF application cloud acceleration and adoption.

DECEMBER 2020 – JUNE 2021

AGILE COACH / SCRUM MASTER BANK OF AMERICA

Coached and mentored junior Scrum Masters, Consumer Credit Assistance and Complaints team members on Agile Scrum and Kanban values and practices.

Used Team Enterprise Database (TED) to manage portfolio, program, teams, value streams, training plans and team health.

Used Jira to maintain Scrum Master artifacts (boards, product backlog, sprint backlog, potentially shippable product increment and team calendar).

Coached the teams in SAFe Core Values, adoption and application of SAFe Principles, implement SAFe practices.

Used Confluence document depository to maintain and create artifacts (Definition of Done, Definition of Ready, Team Agreement, Team Retrospective documents, team reviews, sprint velocity and other related notes).

Used sprint metrics to report sprint assessment, team accomplishments, velocity, impediments, risks and sprint report.

DECEMBER 2019 – MARCH 2020

ENTERPRISE AGILE COACH SCRUM MASTER AMERICAN TIRE DISTRIBUTORS (ATD)

Coached SLT (Senior Leadership Team) decision making on Waterfall to Agile transformation.

Assessed the Agile maturity of the teams and organization and coached the teams to higher levels of maturity at a pace that is maintainable and comfortable for the teams and organization using metric tracking and Key Performance Indicators (KPI).

Coached the EPMO management in recognizing gaps in Agile thinking and culture and establishing a continuous process of improvement by implementing the right tools and processes to respond quickly to business needs

Provided Scrum and Kanban training and delivered training materials for executive leadership, PMO and front-line management, building knowledge and skills to facilitate the Agile transformation.

Fostered organizational improvement that achieved a different state regarding better ways of work and better business results.

Collaborated with Developers, Program Managers, Delivery Managers, Change Managers and Project Managers to ensure successful delivery.

Created Scrum and Kanban boards that were the project roadmaps allowing teams to execute projects in a quick and efficient manner.

Used Daptiv to track project budget, project progress, manage personnel time sheet approval, billing, reporting and add/remove team members.

JUNE 2019 – DECEMBER 2019

CONSULTANT SCRUM MASTER WELLS FARGO

As a Scrum Master, coached SOX Compliance Analyst teams to Scrum and Kanban maturity.

Engaged in improving the internal controls process and design.

Interacted with SOX team members at various levels to meet short deadlines, or to accommodate internal control process owners' deadlines.

Coached the teams on Agile values and practices.

Facilitated Agile ceremonies and cadences, removed impediments, while Identifying and documenting breaks in operating effectiveness.

JUNE 2018 – APRIL 2019

CONSULTANT AGILE SCRUM MASTER BANK OF AMERICA

As an Agile Scrum Master, coached SAFe teams to instill SAFe values and principles.

Engaged in a critical regulatory driven initiative with multiple work streams within an Agile framework.

Partnered with the Product Owners maintaining the backlog and served as Scrum Master Kanban Coach for the development teams to ensure that all values were delivered and acceptance criteria was met.

Coordinated across other Agile teams for Scrum and Kanban complex projects while organizing and facilitating Agile team ceremonies.

DECEMBER 2017 – JUNE 2018

BUSINESS SYSTEM CONSULTANT IV WELLS FARGO

Assisted application teams with obtaining Application Management Review Committee (AMRC) approval to Sunrise (build or buy) or Sunset (decommission) an application.

Validated the SDLC and SCR process and procedures have been completed to submit for approval to the AMRC.

MARCH 2017 – APRIL 2017

CONSULTANT AGILE SCRUM MASTER BANK OF AMERICA

Prepared for engagement on a critical regulatory driven initiative with multiple work streams within an Agile framework.

Facilitated Scrum and Kanban ceremonies with management, Product Owners and Developers, distributed teams regarding deployment of the bank’s Wholesale Credit Authorized Data Stores platform.

Focused on delivering iterations that released a minimum viable product.

Collaborated with various Scrum Masters via Scrum of Scrums to define project completions and rates of success.

MARCH 2016 – JANUARY 2017

CONSULTANT SCRUM MASTER WELLS FARGO

Lead Agile Scrum and Kanban teams to ensure successful development and results for the business.

Briefed Senior Leaders of methodical changes and developments during Agile Transformation.

Primary liaison between the technology and Testing teams and the business throughout the project lifecycle to ensure the business customer needs were met.

Facilitated EIT (Enterprise Information Technology) Scrum ceremonies.

Reviewed functional design specifications to ensure solution is meeting the business objectives outlined in the requirements document.

Communicated program project status, issues, and risks and demonstrated analytical and problem-solving skills.

JUNE 2013 – FEBRUARY 2016

SCRUM MASTER TRANSUNION

Facilitated Agile ceremonies including sprint planning, daily scrums, sprint reviews and sprint retrospectives; coached team members and clients on the Agile process.

Serving as a Scrum Master Kanban Lead removed impediments within the Healthcare and Financial domains,

Used Microsoft TFS and Jira and coached the creation of user stories and acceptance criteria.

EDUCATION & CERTIFICATIONS

AUGUST 2019

CERTIFIED AGILE TRANSFORMATION COACH (CATC)

CHICAGO STATE UNIVERSITY

OCTOBER 2014

CERTIFIED SCRUM MASTER (CSM)

INTERNATIONAL SCRUM INSTITUTE

OCTOBER 2014

SCRUM FUNDAMENTALS CERTIFIED (SFC)

SCRUM ALLIANCE

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