Customer Service Representative

JOYCE BELL

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PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS

Handheld Scanners

Line Work

Packing Slip Verification

Efficient and Detail-Oriented

Call Documentation

Computer Office Skills

Icing Preparation

Mixing and Blending

Microsoft Office

Cake and Pastry Decoration

WORK HISTORY

02/2022 - 06/2022

Production Worker

Home Chef - San Bernardino, CA

Organized work to meet demanding production goals. Resolved issues quickly to maintain productivity goals. Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.

03/2021 - 11/2021

Customer Service Representative

AppleOne Employment Services - Indianapolis, IN

Answered customer telephone calls promptly to avoid on-hold wait times. Exhibited high energy and professionalism when dealing with clients and staff. Met customer call guidelines for service levels, handle time and productivity. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. 09/2017 - 09/2018

Senior Vacation Specialist

Bluegreen Vacations - Indianapolis, IN

Responded to clients' questions, issues, and complaints and found appropriate solutions when needed. Arranged travel accommodations for groups, couples, executives and special needs clients. Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Responded to clients' questions, issues and complaints and implemented appropriate solutions. Victorville, CA 92392 909-***-**** ************@*****.*** Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. 09/2015 - 09/2017

Customer Service Representative

Lifetouch National Contact Center - Muncie, IN

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Exhibited high energy and professionalism when dealing with clients and staff. Cross-trained and provided back up for customer service managers. 09/2013 - 02/2014

Baker

The Fresh Market - Noblesville, IN

Complied with health and safety codes to protect staff and customers. Packaged and labeled baked goods with accurate descriptions and ingredients. Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes. Resolved customer concerns with positive approach and constructive strategies. Filled out inventory and production sheets and informed head baker of stock levels. Cut, peeled and prepped seasonal fruit for pie fillings. Cleaned and maintained kitchen equipment and oven. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.

04/2012 - 09/2013

Picker

Fastenal - Indianapolis, IN

Pulled orders quickly to maintain demanding productivity goals. Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Took on extra hours and shifts during busy periods to meet tight shipping deadlines. Removed items from shelves or storage bins and scanned tags. Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Scanned packages and boxes and moved to loading dock for shipment. Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.

EDUCATION

Accounting Diploma: Accounting

International Business College - Indianapolis - Indianapolis, IN 10/2005 CERTIFICATIONS

Computer and Office Skills

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