SUMMARY OF QUALIFICATIONS

Extensive experience working with people in crisis situations

Multi-lingual in English, French and Sign Language

Working knowledge of computer software to include, word processing, spreadsheets, Word, Excel and Power Point

Organizational Skills

Operational experience with Onco, G4, Epic, Phreesia, Mitel, Intergy, Intergy EHR, Availity, and Clover

EDUCATION

ASSOC in HUMAN SERVICES Monroe Community College Rochester, NY 1992-1994

WORK EXPERIENCE

FLORIDA CANCER SPECIALISTS Patient Service Specialist Zephyrhills, FL 2023 – 2024

Opens and closes the medical office

Responds to incoming calls and makes outgoing calls

Registers new patients

Calls, faxes medical records, and sets-up appointments

PREMIER COMMUNITY HEALTHCARE Call Center Operator/Scheduler and PSR Dade City, FL 2021 – 2022

Responded to incoming calls and directed accordingly

Registered new patients

Scheduled and canceled appointments

Verified insurances and took co-payments

G4S SECURITY @ PASCO COUNTY DETENTION CENTER Control Room Operator Land O’ Lakes 2020-2021

Operated detention facility security doors and devices

Monitored prisoner movements and behaviors

Requested appropriate emergency responses to violent disturbances and medical emergency incidents

SIGNAL 88 SECURITY Security Dispatcher/Security Officer Brandon, FL 2019 – 2020

Received complaints and dispatched security officer and police or medical assistance accordingly.

Performed tours of properties by vehicle and on foot as needed.

WHELAN SECURITY @ MLB Security Officer St. Petersburg, FL 2018 – 2020

Performed security operations at Tropicana Field and Al Lang Stadium.

Monitored CCTV

Performed internal and external rounds nightly

Guard Shack at Tropicana Field

Controlled access to the site and accompanied visiting vendors to their locations

ELMIRA PSYCHIATRIC CENTER Peer Specialist Elmira, NY 2014 – 2018

Shared my experience, strengths and hopes with patients that were diagnosed with a mental illness

Assisted with socialization and daily living skills

Supported patients in applying for benefits

Was on multiple committees such as the County Mental Health Committee, Walk-A-Mile (Suicide Prevention)

CAPABILITIES, INC. Peer Coordinator Elmira, NY 2012 – 2014

Worked in the front office of the mental health clinic checking clients in and out and assisted in peer led support groups

Met with, supported and wrote progress notes on 10-12 peers that were working at the Social Connection and Family Services

OTHER EXPERIENCE

Volunteer Fire Fighter

Security Dispatcher

Customer Service

Licensed Security Officer

Job Coach for the Deaf

Call Center Operator

NYS Emergency Medical Technician (exp 2019)

Patient Service Rep (PSR)

Insurance Verification

Call Center Scheduler

Partner in Safety Instructor

CERTIFICATIONS

Unarmed Security Officer, Class D

CPR/First Aid

Basic Exterior Firefighting Operations

Home Health Aide

Integrated Mental Health/Addictions Treatment (IMHAT)

NYS Certified Peer Specialist (exp 2019)

SafeTalk (Suicide Prevention)

Psychological First Aid

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