Tran, Anh

San Jose, CA 669-***-**** ad3lm4@r.postjobfree.com LinkedIn

PROFESSIONAL SUMMARY

Dedicated and motivated IT Support Technician capable of utilizing previous customer service experience for entry-level IT Support roles. A strong problem-solver with the ability to work in a fast paced environment.

SKILLS

● Network connection troubleshooting

● Solid understanding of Windows-based software, networking, and PC hardware

● Knowledge of typical desktop applications, (i.e., Microsoft 365 office admin, Active Directory)

● Knowledgeable of Microsoft desktop operating systems and PC hardware

● Able to communicate effectively with a wide variety of people and have strong interpersonal skills WORK EXPERIENCE

Amphenol Dc Electronics San Jose, CA

IT Support Specialist 2023-2023

● User Account Management and Resource Permissions: This involves tasks such as establishing and removing user accounts, password resets, and managing security group memberships across multiple locations in more than three countries.(MS 365 office Admin, Active Directory, VPN Access, Google Ticketing System)

● Configuration and Upkeep of Conference Room Zoom Equipment: Responsible for configuring and ensuring the smooth operation of various conference room Zoom setups on a daily basis.

● Maintenance of Remote Desktop Connection (RDC) Servers: Responsible for the upkeep of essential servers including the printer server, file server, and backup server, all accessible through Remote Desktop Connection.

● Utilization of Google Ticketing System for Issue Resolution: Proficiently using the Google Ticketing system to monitor, address, and troubleshoot various IT issues, ensuring efficient problem resolution. JobTrain Menlo Park, CA

IT Support Trainee 2022-2023

● Performed Troubleshooting in networks, TCP/IP connectivity, subnetting, STMP, DHCP, DNS, and printing problems

● Diagnosed and troubleshoot Windows 10 processing problems and applied solutions

● Management of operating systems in Windows and Linux for files, users, permissions, file systems, and processes with local and remote access

● Used ticketing systems such as Jira to effectively track issues and resolutions ACTIVITIES & PROFICIENCY

StreetCode Academy Menlo Park, CA

IT Technician 2022- Current

● Documenting repairs to laptops in a designated inventory form application

● Installing and configuring computer hardware, operating systems, and applications

● Troubleshooting systems and network problems, diagnosing, solving hardware and software faults EDUCATION

JobTrain SF Bay Area

Google IT Support Professional Certificate 2022

● This certificate program introduces people to troubleshooting and customer service, networking, operating systems, system administration, automation, and security

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