Customer Service, Sales supervisor

HOLLI MEDIANO

*** ******* **, *** *******, CA ***83

951-***-**** ************@*****.***

Motivated and professional with experience in the field of customer service, sales and team management. Flexible and versatile – able to maintain clarity under pressure. Experience in the areas of customer service, sales management, team building, and make-up artistry. Poised and competent with demonstrated ability to easily multitask in high demand environments. Ability to receive and provide professional feedback.

•Desert Hot Springs High School – Desert Hot Springs, CA

High School Diploma, June 2002

•Humboldt State University – Arcata, CA Attended, September 2002 - August 2004

•Mount San Jacinto Community College- San Jacinto CA, Attended 2020-2022 – Associates degree in Management Supervision

PROFESSIONAL EXPERIENCE

Private Caretaker May 2021- Current

Redlands CA

Provide personal and emotional care for elderly woman

Daily assistance with everyday activities

Light housekeeping

Daily errands

Sales Supervisor

Barneys New York Warehouse- Cabazon, CA October 2017- November-2019

Opening and closing cash handling procedures.

Manage sales floor and coach associates.

Execute store business plan and expectations.

Create and execute action plans based on business trends.

Achieve personal and store sales goals.

Merchandising according to store guidelines.

Keyholder

BCBG – Cabazon, CA April 2017- October 2017

Customer service, Set and manage associates.

Execute store merchandising guidelines.

Achieve personal and store sales goals.

Opening and closing procedures.

Merchandising according to store guidelines.

Counter Manager

ULTA Beauty – Redlands, CA June 2015- April 2017

•Execute counter business plan and expectations.

•Set and manage total counter and individual Consultant goals.

•Achieve personal sales goals.

•Create and execute action plans based on market calendar for goal obtainment.

•Execute counter-merchandising guidelines.

•Manage Consultant hygiene and image standards.

•Recruit and screen potential Clinique Consultants.

•Recruit potential Clinique Consultants in conjunction with management.

•Conduct screening consultations.

•Order Consultants' new hire packages.

•Manage the orientation and development of consultants.

•Facilitate coaching between new Consultant and Counter/Market Education Manager.

•Monitor Consultant orientation process.

•Create and execute development plans with Counter/Market Education Manager for each Consultant.

•Conduct team meetings for on-going communication.

•Use effective management techniques to retain and motivate Consultants.

Third Key Holder/ Make-Up Artist

MAC Cosmetics- Rancho Mirage, CA August 2006- June 2015

•Opened and balanced cash float

•Conducted morning counter preparation and closing procedures

•Processed weekly Return to Vendors

•Product Specialist

•Attended Bi-Weekly conference calls with trainers

HOLLI MEDIANO

908 Peacock Dr, San Jacinto, CA 92583

951-***-**** ************@*****.***

•Motivated Associates and created excitement about the company direction, our customer and its products

•Ensured quality Customer Service provided to every customer

•Ensured excellence in make-up applications during all appointments and potential sales

•Mentored Employees

•Attended MAC Update every 3 Months

•Kept up to date on current trends and new product launches

•Calculated and tracked sales and goals daily, weekly and monthly

•Impact Team member

•Provided excellent make-up applications, sharing knowledge and customer service

•Assisted in hiring and training new artists

•Prepared monthly schedules and revenue calendars

References Available Upon Request

Contact this candidate