Customer Service Data Entry

Charlene Stewart

**** ******* *****, *********, ***** Carolina, 28215, US • 980-***-**** • ad3li2@r.postjobfree.com Excellent communicator with seventeen years of experience as a Customer Service Representative in high- volume call centers.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Credit card processing

Sales expertise

Data entry

Strategic sales knowledge

Computer proficient

Account management

Service standard compliance

Shipping procedures understanding

Multi-line phone talent

Retail store support

Training development aptitude

Complaint resolution

Professional telephone demeanor

MS Office proficiency

Staff education and training

High School - 1990

Sun Valley High School - Monroe, NC

Marketing - 1994

America Business Institute - Charlotte, NC

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Customer Service Call Center Agent - June, 2004 to August, 2023 Verizon Wireless - Matthews, NC

Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.

Promoted available products and services to customers during service, account management, and order calls. Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by 100%.

Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.

Built strong, compassionate client relationships and earned a reputation for exceeding service standards. Proposed a new procedure to persuade canceling customers to stay with the company, which resulted in a reduction in cancellations.

Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge.

Used highly effective selling skills while properly engaging and presenting solutions to customers. Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.

Worked with shipping companies to coordinate and track materials movement to and from customers. WORK HISTORY

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