Customer Service Representative
Resume:
Nicole Kraft
Tippecanoe, IN *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Speedway LLC - Plymouth, IN
December 2023 to Present
• Cash handling
• Customer Service
• Cleaning
• Stocking and facing shelves and cooler
• Removing expired product
• Lottery
Housekeeper
Super 8 by Wyndham - Plymouth, IN
August 2023 to Present
• Wipe down all surfaces, microwaves, refrigerators, mirrors, sinks, tubs, and toilets
• Make sure room is stocked with all items with the hotels complimentary items and linens
• Makes beds
• Remove trash
• Vacuum and mop floors
Guest Service Representative
ESA Select Suites - Florence, KY
March 2023 to June 2023
• Cash handling
• Opening front desk
• Print reports
• Making housekeeping boards
• Collecting payments
• Laundry
• Setting and booking reservations
• Check in guests
• Check vacant rooms
• Help guests with needs
• Make key cards
Customer Service Representative
Speedway LLC - Florence, KY
November 2022 to February 2023
• Cash handling
• Customer Service
• Cleaning
• Stock and face shelves and coolers
• Food Service and Safety
• Receive in truck orders and vendors
• Cigarette Count
• Lottery
• Use RF device for counts, orders, and write-offs
• Clean fountain nozzles, pizza oven, cappuccino and coffee machines
• Closing
Customer Service Representative
Visalia Market - Morning View, KY
August 2022 to November 2022
• Shift Lead
• Cash handling
• Customer Service
• Cleaning
• Stocking shelves and coolers
• Food service and safety
• Lottery
• Operate a deli slicer
• Answer phone calls
• Closing
Cleaner/Driver
Jeannies Cleaning - Cold Spring, KY
May 2022 to August 2022
• Driver
• Deep cleanings
• Vacuum
• Dust
• Sweep
• Mop
• Straighten up tables and counter tops
• Wipe out microwave
• Baseboards
• Bathroom (wipe everything down, toilets, shower, mirror, floors)
• Kitchen (wipe everything down including cabinet doors, and sink)
• Swiffer ceiling fans
• Make beds
• Windows
• Pick up trash and change all trash cans, take it out to bin
• Straighten up every room in a home
• Any special requests a client asked for
Education
High school diploma
Triton Jr-Sr High School - Bourbon, IN
August 1999 to May 2003
Skills
• Guest Services
• Customer service (10+ years)
• Front Desk
• Cash handling (10+ years)
Assessments
Cleaner fit — Proficient
March 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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