Nicole Kraft

Tippecanoe, IN *****

ad3lhp@r.postjobfree.com

+1-574-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Speedway LLC - Plymouth, IN

December 2023 to Present

• Cash handling

• Customer Service

• Cleaning

• Stocking and facing shelves and cooler

• Removing expired product

• Lottery

Housekeeper

Super 8 by Wyndham - Plymouth, IN

August 2023 to Present

• Wipe down all surfaces, microwaves, refrigerators, mirrors, sinks, tubs, and toilets

• Make sure room is stocked with all items with the hotels complimentary items and linens

• Makes beds

• Remove trash

• Vacuum and mop floors

Guest Service Representative

ESA Select Suites - Florence, KY

March 2023 to June 2023

• Cash handling

• Opening front desk

• Print reports

• Making housekeeping boards

• Collecting payments

• Laundry

• Setting and booking reservations

• Check in guests

• Check vacant rooms

• Help guests with needs

• Make key cards

Customer Service Representative

Speedway LLC - Florence, KY

November 2022 to February 2023

• Cash handling

• Customer Service

• Cleaning

• Stock and face shelves and coolers

• Food Service and Safety

• Receive in truck orders and vendors

• Cigarette Count

• Lottery

• Use RF device for counts, orders, and write-offs

• Clean fountain nozzles, pizza oven, cappuccino and coffee machines

• Closing

Customer Service Representative

Visalia Market - Morning View, KY

August 2022 to November 2022

• Shift Lead

• Cash handling

• Customer Service

• Cleaning

• Stocking shelves and coolers

• Food service and safety

• Lottery

• Operate a deli slicer

• Answer phone calls

• Closing

Cleaner/Driver

Jeannies Cleaning - Cold Spring, KY

May 2022 to August 2022

• Driver

• Deep cleanings

• Vacuum

• Dust

• Sweep

• Mop

• Straighten up tables and counter tops

• Wipe out microwave

• Baseboards

• Bathroom (wipe everything down, toilets, shower, mirror, floors)

• Kitchen (wipe everything down including cabinet doors, and sink)

• Swiffer ceiling fans

• Make beds

• Windows

• Pick up trash and change all trash cans, take it out to bin

• Straighten up every room in a home

• Any special requests a client asked for

Education

High school diploma

Triton Jr-Sr High School - Bourbon, IN

August 1999 to May 2003

Skills

• Guest Services

• Customer service (10+ years)

• Front Desk

• Cash handling (10+ years)

Assessments

Cleaner fit — Proficient

March 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Front desk agent (hotel) — Proficient

September 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Retail customer service — Proficient

October 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

March 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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