FLORENCE

JACQUET

THOMAS

CUSTOMER SERVICE

ASSOCIATE

+1-323-***-****

ad3lfb@r.postjobfree.com

Indianapolis, IN 46222

CONTACT

Seeking a position in a reputed

organization where my skills and

abilities can be explored to the

fullest and where the scope of work

will enhance my career growth.

Authorized to work in the US for any

employer

CAREER OBJECTIVE

Order Fulfillment Associate

CVS, Indianapolis, Indiana

Customer Service Representative

CVS Remote Customer Support, Orlando, Florida

Quality Control Inspector

Mountaire Farms of Delmarva, Selbyville, Delaware Receptionist

Supvisor, Virgin Islands Cleaning Services, St Thomas, Charlotte Amalie, VI

EXPERIENCE

August 2021 - Present

• Fill customer order correctly

Ensuring customer prescription packaged currently & time stamped correctly

•

• Take a second look at my most basic organizational tools Relay important messages to staff about priority orders to ensure prompt delivery

•

July 2019 - June 2021

• Take inbound calls from customers inquiring about their account

• Insert orders & understand order processing

• Verify personal information with customer

• Gather & analyze customer's information thoroughly Resolving complex inquiries & using my decernment on when I

• should pass call on to higher ups

• Navigate multiple screens to ensure my daily goals are met Ensure my environment is noise free & secluded from other people so I don't comprise customer HIPAA

•

August 2016 - May 2019

Advocate new quality and procedures as nessary to ensure high

• quality grade poultry

• Follow FDA standards & precautions

• Control poultry temperature & ensure plant is sanitized Conduct meeting with FDA to ensure we're on schedule with

• charting

• Complete educational/training programs for quality insurance June 2010 - July 2016

• Answer telephones & give information to callers, take messages Patient Service Representative

Schneider Regional Medical Center, St. Thomas, U.S. Virgin Islands Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections & disbursements

•

• Create, maintain, & enter information into databases

• Maintain scheduling, also event calendars

Supervise other staff & provide training and orientation to non- English speaking new staff when the owner is absent

•

January 2015 - July 2016

• Scheduling patient appointment & making reminder calls

• Updating patients information in their database

• Keeping patents in the loop about delays

• Translating for patient en capable of speaking fluent English High School Diploma

Ivanna Eudora Kean High School - St Thomas, VI

EDUCATION

June 2015

SKILLS

• Excellent written & Verbal communication skills

• LEADERSHIP SKILLS

• BILINGUAL

• WORD

• Multilingual

• Strong interpersonal skills

• Positive attitude & adaptable to change

• Proficient with

Contact this candidate