Logistics Coordinator
Resume:
Dawn Richey
Experienced dispatcher and passionate customer service representative
Moneta, VA 24121
********@*****.***
I have several years of experience in Customer service, dispatch and driving. I am very passionate about customer service and I believe how you answer the phone and speak to an external customer or internal customer depicts not only how important the person on the other end of the phone feels but also how the call itself will go. I have 9 years of OTR experience including the US and Canada. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher
Titus Transport Holdings, LLC - Salem, VA
September 2022 to Present
Planning drivers and loads for Krogers.
Planning backhauls back to Krogers.
Answering phones, emails and texts. Tracking trucks and updating stores. Going thru paperwork, sorting scanning and filing. Etc
Dispatcher/Customer Service
RoadSafe Traffic Systems - Roanoke, VA
June 2022 to December 2022
Dispatching of flagging crews from Charlottesville area down to TN and NC lines Sending out tickets doing time corrections in TCR and payroll CSR/Dispatcher
Protos Security - Daleville, VA
April 2022 to October 2022
Dispatch and call center, answering phones, working my queue, calling guard companies to either verify coverage or call on tardies. We service Advanced auto, Cvs, dept. stores etc. All 50 states, Canada and Puerto Rico. IVR system
Logistics Manager
Chemsolv, Inc. - Roanoke, VA
June 2021 to February 2022
Planning loads and dispatching for box and tanker trucks, reconciliation of railcars, collection of delivered bills, scheduling of pick ups both bulk and dry box, making up packets for bulk load team, supervise one dispatcher, make up safety meetings, hazmat documents and training, etc. Worked with Windows and Datacor software.
Dispatcher/Customer Service
Mobile One Courier & Logistics - Roanoke, VA
September 2018 to June 2021
Dispatch couriers, take orders and input into the system, talk to clients, we also warehouse for several clients so we pull parts using ladders, inbound parts and ship out parts either by courier or UPS and Fedex sometimes DHL. Pick up and put shipments on airlines. We also courier ourselves if no one else is available. On call a couple nights a week and every 4th weekend. Shipped and received with UPS and FedEx mostly. Worked with several warehouse software programs and windows. Weigh Master
ROCKYDALE QUARRIES CORPORATION - Roanoke, VA
December 2017 to September 2018
Weigh trucks empty and loaded, answer phones, direct calls and take orders. Inner act with customers and drivers.
Dispatcher
Kenan Transport - Roanoke, VA
June 2015 to October 2017
Answered phones, directed calls, took orders, kept track of clients fuel levels and dispatched trucks as needed in VA and WV.
Dispatcher/Customer Service Representative
Chandler Concrete - Roanoke, VA
July 2010 to June 2015
Answered phones, took orders and entered them, scheduled and dispatched drivers, delt with any problems with trucks or on job sites
Operations Supervisor
Yellow Transportation/YRC - Fishersville, VA
July 2001 to September 2009
Customer service, Schedule appointments, schedule drivers, OS&D, Payroll, dock operations, dispatch drivers, over outbound operations and cross trained on inbound. Education
High school diploma
Quivira Heights High School - Bushton, KS
August 1982 to May 1986
Skills
• Computer Operation
• Customer Service
• Delivery Driver Experience
• Courier
• Load & Unload
• Driving
• Warehouse Experience
• Freight Experience
• Pallet Jack
• Microsoft Word
• Order Picking
• Commercial Driving
• Logistics
• Forklift
• Box Truck
• Tractor-Trailer
• Shipping & Receiving
• Flatbed
• Route Driving
• Tanker Experience
• Data entry
• Computer literacy
• Supervising experience
• Inventory Control
• IVR
• Communication skills
• Dispatching
• Microsoft Excel
• Microsoft Office
• Customer support
• Microsoft Excel
• Organizational skills
• IVR
• Microsoft Outlook
• Customer service
• Data entry
• Phone etiquette
• Dispatching
• Computer skills
• Communication skills
• Customer relationship management
• Windows
• Typing
• Zendesk
• Supervising experience
• Payroll
• Leadership
• Clerical experience
• Freight
• Driving
• Tractor-trailer
• Load & unload
• Forklift
• Flatbed
Certifications and Licenses
VDOT weigh master certificate thru Rockydale
Driver's License
Assessments
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
Alan Clifton 540-***-****
Marlene Thomas 540-***-****
John Brunk 540-***-****
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