Dawn Richey

Experienced dispatcher and passionate customer service representative

Moneta, VA 24121

ad3lf7@r.postjobfree.com

+1-540-***-****

I have several years of experience in Customer service, dispatch and driving. I am very passionate about customer service and I believe how you answer the phone and speak to an external customer or internal customer depicts not only how important the person on the other end of the phone feels but also how the call itself will go. I have 9 years of OTR experience including the US and Canada. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher

Titus Transport Holdings, LLC - Salem, VA

September 2022 to Present

Planning drivers and loads for Krogers.

Planning backhauls back to Krogers.

Answering phones, emails and texts. Tracking trucks and updating stores. Going thru paperwork, sorting scanning and filing. Etc

Dispatcher/Customer Service

RoadSafe Traffic Systems - Roanoke, VA

June 2022 to December 2022

Dispatching of flagging crews from Charlottesville area down to TN and NC lines Sending out tickets doing time corrections in TCR and payroll CSR/Dispatcher

Protos Security - Daleville, VA

April 2022 to October 2022

Dispatch and call center, answering phones, working my queue, calling guard companies to either verify coverage or call on tardies. We service Advanced auto, Cvs, dept. stores etc. All 50 states, Canada and Puerto Rico. IVR system

Logistics Manager

Chemsolv, Inc. - Roanoke, VA

June 2021 to February 2022

Planning loads and dispatching for box and tanker trucks, reconciliation of railcars, collection of delivered bills, scheduling of pick ups both bulk and dry box, making up packets for bulk load team, supervise one dispatcher, make up safety meetings, hazmat documents and training, etc. Worked with Windows and Datacor software.

Dispatcher/Customer Service

Mobile One Courier & Logistics - Roanoke, VA

September 2018 to June 2021

Dispatch couriers, take orders and input into the system, talk to clients, we also warehouse for several clients so we pull parts using ladders, inbound parts and ship out parts either by courier or UPS and Fedex sometimes DHL. Pick up and put shipments on airlines. We also courier ourselves if no one else is available. On call a couple nights a week and every 4th weekend. Shipped and received with UPS and FedEx mostly. Worked with several warehouse software programs and windows. Weigh Master

ROCKYDALE QUARRIES CORPORATION - Roanoke, VA

December 2017 to September 2018

Weigh trucks empty and loaded, answer phones, direct calls and take orders. Inner act with customers and drivers.

Dispatcher

Kenan Transport - Roanoke, VA

June 2015 to October 2017

Answered phones, directed calls, took orders, kept track of clients fuel levels and dispatched trucks as needed in VA and WV.

Dispatcher/Customer Service Representative

Chandler Concrete - Roanoke, VA

July 2010 to June 2015

Answered phones, took orders and entered them, scheduled and dispatched drivers, delt with any problems with trucks or on job sites

Operations Supervisor

Yellow Transportation/YRC - Fishersville, VA

July 2001 to September 2009

Customer service, Schedule appointments, schedule drivers, OS&D, Payroll, dock operations, dispatch drivers, over outbound operations and cross trained on inbound. Education

High school diploma

Quivira Heights High School - Bushton, KS

August 1982 to May 1986

Skills

• Computer Operation

• Customer Service

• Delivery Driver Experience

• Courier

• Load & Unload

• Driving

• Warehouse Experience

• Freight Experience

• Pallet Jack

• Microsoft Word

• Order Picking

• Commercial Driving

• Logistics

• Forklift

• Box Truck

• Tractor-Trailer

• Shipping & Receiving

• Flatbed

• Route Driving

• Tanker Experience

• Data entry

• Computer literacy

• Supervising experience

• Inventory Control

• IVR

• Communication skills

• Dispatching

• Microsoft Excel

• Microsoft Office

• Customer support

• Microsoft Excel

• Organizational skills

• IVR

• Microsoft Outlook

• Customer service

• Data entry

• Phone etiquette

• Dispatching

• Computer skills

• Communication skills

• Customer relationship management

• Windows

• Typing

• Zendesk

• Supervising experience

• Payroll

• Leadership

• Clerical experience

• Freight

• Driving

• Tractor-trailer

• Load & unload

• Forklift

• Flatbed

Certifications and Licenses

VDOT weigh master certificate thru Rockydale

Driver's License

Assessments

Basic attention to detail — Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References

Alan Clifton 540-***-****

Marlene Thomas 540-***-****

John Brunk 540-***-****

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