Brenda Hardy

Customer Service Representative, I

Dallas, TX 75212

ad3l7f@r.postjobfree.com

214-***-****

I have a good work ethic and experience in the customer service, data entry field. My goal is to find a career I can use my experience at as well as grow with a company that will expand my knowledge. I have always worked with helping people because that is what I love to do and with every job I have had I have grown with as well as expanded my kno0wledge of Customer Service. Authorized to work in the US for any employer

Work Experience

Customer Service Representative, I

Stateside BPO - New York, NY

May 2015 to 2020

worked from home in a fast and high paced call volume. I helped patients with their medication needs, whether be refill prescriptions, check statues of orders update information in file, or making new files for patients to order prescription through Irmat Pharmacy.I made sure all needs of the patients were met with the up most care for any and all their needs. I did this through my computer and also phone. I also helped do a campaign that was called AD(Auto Dial) were I called patients for insurance information as well as payments.

Customer Service for AT&T, I

Sykes Co - Dallas, TX

May 2014 to 2015

worked from home in a very high call volume. I answered calls concerning the customers bills, plans, technical problems, saving money, canceling service and many more issues that the customers would have. My job was to take care of our customers and their concerns and make sure they were resolved to the fullest. With in the 6 month point of my job I was promoted to Co Facititater, I helped the trainers train new people, they stopped the hiring process so I went back on the telephone. This was all done through the computer at home. I have worked at State Side for 5 years on campaigns such as Orkin,Online Pharmacy, Vivant, and Comcast currently, every job I worked at I worked with customers and helped them with their concerns.

Customer service, data entry, answered multiple telephone lines Novo One - Fort Worth, TX

2007 to 2009

This particular department was for Air force recruitment. Customer service, data entry, overnight supervisor, head dispatcher MC Cormack - Irving, TX

2004 to 2007

I supervised between 10-12 people overnight for railroad engineers. The owner passed away and the family sold the business to a company in Canada, they closed the office and laid us off. Customer service, delivery, film development

Wolf Camera - Dallas, TX

2002 to 2004

I was in the film business as far as dealing with people for films, data entry and delivery. The company emerged with Ritz cameras and they lay off numerous people and shut down several stores. Customer service, data entry, multiple phone lines Conseco Inc - Irving, TX

1999 to 2002

I handled new customers, current client's problems. I was there until the company shut down due to bankruptcy.

Wolf camera

Education

High school diploma

Skills

• Individual / Group Counseling

• Multi-line Phone Systems