PROFESSIONAL SUMMARY

Driven disabled veteran and seasoned U.S. Navy Crash and Salvage Firefighter, seeking a pivotal role within Veterans Affairs or analogous organizations. Armed with advanced proficiency in Windows and Mac systems, coupled with a track record of orchestrating successful teams. Dedicated to leveraging my unique skill set to foster innovation and positively impact the lives of veterans.

OS Versatility -- Sales Strategy -- Leadership -- Team Management -- Crisis Management

Problem-Solving -- Communication -- Soft Skills -- Medical Assistance

Accomplished leadership as a crash and salvage firefighter, showcasing adept problem-solving skills in high-pressure scenarios.

Proficient in Windows and Mac systems, underscoring a comprehensive understanding of computer operations, troubleshooting, and software applications.

Demonstrated ability to coordinate and elevate sales agents, contributing to their triumph and aligning with organizational objectives.

Robust interpersonal and communication skills, adept at cultivating positive relationships with team members, superiors, and clients.

Meticulous attention to detail and organizational finesse, ensuring the seamless and precise completion of tasks.

Proven adaptability to diverse environments, consistently maintaining an elevated level of performance and professionalism.

PROFESSIONAL EXPERIENCE

Condition Writer 2023 - Current

San Antonio Auction

Thoroughly examine and inspect vehicles entering auction for damage, utilizing extensive knowledge of panels and automotive design.

Utilize computer systems and mobile devices to update vehicle reports, providing accurate estimated damage for buyers.

Develop training materials for new condition writers, contributing to the onboarding process.

CUSTOMER SERVICE SPECIALIST 2021 - 2023

Centene Corp

Acquired HIPAA knowledge to facilitate effective customer assistance, exemplifying strong communication skills and empathy.

Streamlined information retrieval processes, reducing response time to customer inquiries.

Collaborated with cross-functional teams to address complex customer issues, ensuring prompt resolution.

CUSTOM AUTOMOTIVE UPHOLSTERY SPECIALIST 2019 - 2021

Diamond Edge Custom Interiors

Provided expert guidance in custom automotive upholstery, ensuring customer satisfaction from conceptualization to implementation.

Cultivated a reputation for unparalleled customer service, resulting in remarkable repeat business and referrals.

SALES COORDINATOR 2015 - 2018

Hattori Hanzo Shears

Orchestrated successful sales agents, providing guidance and support to maximize performance.

Pioneered and implemented effective sales strategies, contributing significantly to increased revenue.

Conducted in-depth market analysis to identify opportunities and tailor strategies accordingly.

Spearheaded training sessions on effective sales techniques, resulting in improved team performance.

Established strong relationships with key clients, enhancing overall customer retention.

COLLISION REPAIR TECHNICIAN 2012 - 2014

Caliber Collision

Collaborated seamlessly with teams to meticulously restore damaged vehicles, emphasizing precision and attention to detail.

Employed specialized tools and techniques for the repair and rebuild of various vehicle makes and models.

Utilized specialized tools and techniques for the repair and rebuild of various vehicle makes and models.

Conducted detailed assessments to determine the extent of damage and recommended optimal repair procedures.

Trained junior technicians, contributing to the overall skill enhancement of the team.

Implemented efficient workflow processes, reducing repair time and increasing customer satisfaction

CRASH AND SALVAGE FIREFIGHTER 2003 - 2011

United States Navy

Spearheaded operations during critical mishaps on naval ships, ensuring the safety of personnel and vessels.

Conducted thorough safety inspections and executed prompt responses to emergencies, showcasing adept crisis management.

Maintained meticulous incident reports for comprehensive post-incident analysis and regulatory compliance.

Utilized specialized tools and techniques for the repair and rebuild of various vehicle makes and models.

Conducted detailed assessments to determine the extent of damage and recommended optimal repair procedures.

Trained junior technicians, contributing to the overall skill enhancement of the team.

Implemented efficient workflow processes, reducing repair time and increasing customer satisfaction

CERTIFICATIONS

Audio -- Video -- Security Alarms -- Automotive Fabrication -- Custom Automotive Design and Upholstery Custom Automotive Upholstery Specialist

ADDITIONAL INFORMATION

Additional industry related training available upon request

Willing to relocate for career advancement opportunities

Professional references available upon request

“Honored to have served, forged by the sea, resilient in adversity: A disabled Navy veteran dedicated to excellence in every mission.”

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