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Customer Service Personal Assistant

Location:
Akron, OH
Posted:
February 13, 2024

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Resume:

Brandi L. Lamanna

** ********* *** #*

Barberton, OH 44203

***- *** -**** ****

ad3l41@r.postjobfree.com

CAREER SUMMARY:

Excellent communication skills, including Superior Customer service skills. Dedicated, self motivated, professional individual able to effectively multi-task, work within deadlines, and in pressure environments. Additional skills include:

• Credit Functions • TransUnion, Equifax, Experian Interpretation Accounting Functions • Credit Underwriting

Collections Functions • Multi Line Phone Systems

WORK EXPERIENCE:

Emerald Keys LLC Akron, OH 2016- Present

Airbnb Host and Rental Property Owner

Providing excellent customer service/ Super Host

Repairs around the home as needed and Cleaning as required Maintaining all platforms effectively to boost the maximum income and keep properties rented Working hand in hand with all clients to be sure they are well taken care of Chase Mortgage Cleveland, OH Sept 2011 - Nov 2016 Sr. Underwriter

Follow Guidelines for Automated Underwriting

Review Appraisal, taxes, title, insurance and closing documents Review and understand credit reports

Work with Correspondent Channel and Retail Channel Prepare reports and Timely decisions on all files

Condition out thoroughly all files

Proficient in AUS findings for FNMA and FHMLC and Guidelines Old Republic Title Company Akron, OH Apr 2010 Sept 2011 Lien Clearance/ Curative Specialist

Worked all aspects of clearing title report

Called for payoffs on mtg and liens

Effectively communicate with lenders and borrowers to obtain required documents to get the file cleared and over to closing dept.

Researched the file and docs to determine what is needed to clear file Have to stay extremely organized to work effectively and multi-task all day to stay on top of files. YY Call Center Clearwater, FL. Dec 2007 Nov 2009

Accounting Supervisor alsoOwners Personal Assistant Supervise staff to maintain a productive and efficient office Process credit card disputes for company

Assist with collection of bills due and bad checks Assist entire staff of sub contractors of monies owed to company Checks and balances of monies in and out

Handle all required documents and filing for sub contractors Processed weekly bank deposits

All personal assistant tasks

The Lending Center dba First NLC, Tampa,Fl. June 2007 Dec 2007 Sr. Loan Coordinator/ Asst. Office Manager

Examines loan documents.

Review credit reports and ensure that all loans are within guidelines for brokers/investors. Order appraisals, title, mortgage history, verifications, and payoffs. Review and underwrite mortgage application for closing. Review and approve loans for final submission by the corporate home office. Stack loans and prepare for funding.

Fund files for disbursement.

Interact with the loan officer to approve loan applications. Completes daily reports including final deposition, Respa, and Outstanding Conditions Report. Request and prepare closing instructions for title huds. Daily management of loan pipeline

Assisted with payroll

Assisted with training for entire office

Assist in the Hiring/ interview process

Resolve client issues

Countrywide Home Loans, Independence,Oh Aug 2006 June 2007 Loan Coordinator

Examines loan documents.

Review credit reports and ensure that all loans are within guidelines for brokers/investors. Order appraisals, title, mortgage history, verifications, and payoffs. Review and underwrite mortgage application for closing. Review and approve loans for final submission by the corporate home office. Stack loans and prepare for funding.

Fund files for disbursement.

Interact with the loan officer to approve loan applications. Completes daily reports including final deposition, Respa, and Outstanding Conditions Report. Request and prepare closing instructions for title Huds. Daily management of loan pipeline

Ameriquest Mortgage Company, Eastlake, OH Nov.2003 May 2006 Sr. Loan Coordinator

Examines loan documents.

Review credit reports and ensure that all loans are within guidelines for brokers/investors. Order appraisals, title, mortgage history, verifications, and payoffs. Review and underwrite mortgage application for closing. Review and approve loans for final submission by the corporate home office. Stack loans and prepare for funding.

Fund files for disbursement.

Interact with the loan officer to approve loan applications. Completes daily reports including final deposition, Respa, and Outstanding Conditions Report. Request and prepare closing instructions for title huds. Daily management of the loan pipeline.

Do daily loan commitments of loan closing

Payday Cash Advance, Kent, Ohio Jan 2003 Nov 2003 Asst. Manager

All major responsible including

Bank deposits/ keeping track of all monies

Time card/ payroll

Customer service

Assisting customer with getting a approved loan

Training others

Made credit decisions on customer accounts.

Performed credit analysis and risk factors though client applications Kent Credit Union Kent, Ohio 2000 2003

Head Teller/Asst. Manager

Rays Discount Drugs Akron, Ohio 1996 2000

Pharmacy Tech/ Asst Manager

Revco Pharmacy (CVS) Akron Ohio 1994- 1996 Pharmacy Tech References upon request.



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