EXPERIENCE

CDW Vernon Hills, IL

Internal Help Desk Consultant October 1998 – Present

Mastered the evolving demands of the Configuration Center and CDW as a whole over a 24-year career

Acclimated to the uncertainty surrounding COVID-19 and was able to adjust to a Work-From-Home setup while still completing all necessary work functions with minimal interruption

Fine-tuned problem-solving skills and explaining abilities to help work others through any issue that arises

Facilitated persistent, rapid, and effective communication between the Configuration Center and other CDW departments

Developed long-standing relationships with account managers and learned their preferred communication styles to minimize errors when explaining solutions

Collaborated with other Configuration Center Help Desk staff to co-manage larger problems while staying on top of current duties EDUCATION

Robert Morris College Chicago, IL

Accounting – Associates Degree 1986-1988

PROJECTS

Quality Control and Expedition Facilitator for Outgoing Computer, Printer, Monitor and Server Configuration.

Julio R. Girón Sr. 4108 Maple Ave

Lyons, IL, 60534

24 Year CDW Employee

708-***-****

ad3l3f@r.postjobfree.com

SKILLS

Language Fluency:

English & Spanish

TECHNICAL

PROFICENCIES

Service Now – Help

Desk Software Suite

AS/400 Operating Sys.

SPS Commerce Retail

Solutions Software

Microsoft Excel

CERTIFICATIONS

CompTIA –

Network+ Certified

CompTIA –

A+ Certified

ACCOLADES AND

RECOGNITION

CDW - 20+ Years

Company Loyalty

Recognition

SALES – Cheers

Award for Solving a

Critical Issue

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