J.J. Selvam

Engineer

I am a highly motivated individual who thrives in the ocean of creativity and productivity to ensure Physical, Psychological and Professional growth in every Field/Domain. ad3l3d@r.postjobfree.com +91-978******* #116 Peters Lane, Gopalapuram, ch-86, Chennai, India WORK EXPERIENCE

Technical Support Engineer

Arlo Security Systems - Iopex Technologies pvt.

ltd.

08/2022 - 01/2023, Chennai

Technical expertise in Troubleshooting Hardware and Software and solely in-charge for relationship management and technical service for over 800 clients

Solely responsible for Customer Satisfaction by utilizing Salesforce for customer retention

KPI metrics for the duration of the work was achieved with the highest efficiency above 80% for 5 months

Utilization of various CRMs working as a hybrid specialist for most of the global clients having a holistic approach for the organizations reach

Business Development Executive

School of Excellence - Antano & Harini

03/2020 - 12/2020, Chennai

In-charge of the retention of clients for the services provided by the company

In charge of onboarding new customers to utilize the product/Service at a scale of 35% increase in revenue Full fledged Remote based work during the pandemic leading to highly efficient workflow

Target was achieved utilizing softwares such as MS Office, Hubspot, Slack and other data collection softwares Business Development Executive

MocDoc

07/2019 - 01/2020,

Target was achieved with 75% accuracy as I was tasked with generation of leads, converting them into probable prospects followed by a product demo to then onboard them into the process

EDUCATION

B.E. Mechanical Engineering

Anna University

04/2015 - 03/2019, Chennai

HSC & SSLC

Don Bosco Mat. Hr. Sec. School

04/2013 - 04/2015, Chennai

SKILLS

Negotiation Customer Relationship Management

Revenue Growth Client Retention

Hubspot CRM MS Office

Holistic Market Approach

Collaborative Problem Solving Analytical Thinking

Technical Expertise Java basics Python basics

NodeJs basics Slack UE Blender

VS Code Intellij Ubuntu

LANGUAGES

English

Full Professional Proficiency

Tamil

Full Professional Proficiency

French

Limited Working Proficiency

INTERESTS

AWS Cloud services Fullstack Development

Artificial Intelligence Business Devops

GCP Cloud services Azure Cloud services

APIs Docker CyberSecurity

Management Quality Assurance

Technical specialist Fitness enthusiast

Machine Learning

Responsibilities/Tasks

Responsibilities /Tasks

Achievements/Tasks

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