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Kaylynskreations**

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working

environment. Successfully works as part of team to reach personal and business goals. Known for

successfully handling escalated customer support issues.

SKILLS

* Data Collection

+ Consultative Sales

. Data Entry

. Report Generation

« — Call Management

* — Account Updating

* — Scheduling

« Paperwork Processing

«* — Complaint Resolution

« Inbound and Outbound Calling

« — Product Knowledge

* Information Security

« — Appointment Scheduling

+ Document Control

+ Grammar

* Stock Management

* — Conflict Resolution

+ Conflict Mediation

. Warranty Service

« Promotional Support

+ Product Promotion

+ Delivery Scheduling

« — Researching

« Typing Proficiency

« — High-Energy Attitude

« — Clerical Support

+ Coordination

« — Retail Marketing

+ Retail Sales Customer Service

. Report Transcription

« Team Development

Active Listening

In-Store Support

Minute Taking

Product Sales

Prioritization

Proofreading

Report Preparation

Schedule Mastery

Reading Comprehension

Process Optimization

Filing

Office Equipment Proficiency

Microsoft Excel

Microsoft Office Expertise

Report Creation

Staff Training

Order Processing

Client Relations

Tactful and Diplomatic

Problem Resolution

Credit Card Payment Processing

Sales Expertise

Documentation

Microsoft PowerPoint

Quality Control

Customer Consulting

Call Center Operations

Customer Service

Positive and Professional

Critical Thinking

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