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Customer service.

Location:
Brooklyn, NY
Posted:
February 12, 2024

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Resume:

Personal Details:

*. Full Name – Mr. Koren Nelson Jacob.

2. DOB – 18th August 1998.

3. Address – 1658, West 2nd Street, Avenue P, Brooklyn, New York, 11223. 4. Email – ad3kzn@r.postjobfree.com

5. Mobile - +1-914-***-****.

6. Key Skills – Sales Strategies, Online / Offline Marketing, Customer Service, Email Marketing, People management, Data analysis, Market Research, MS Office, WordPress, Ability to Communicate & Network.

EDUCATION

1. R.D National College, Mumbai June 2014 - May 2016 Higher Secondary School Certificate in Commerce. Final Score 79% 2. Bhavan’s College, Andheri (Affiliated to University of Mumbai) July 2016 – April 2019 Bachelor in Management Studies – Marketing Specialization with CGPA – 7.7 on 10. 3. Katz School of Science & Health (Yeshiva University) New York 2023 -2025 Masters in Digital Marketing & Media.

PROFESSIONAL EXPERIENCE

Affinique Media Services Pvt Ltd, Mumbai Sales Executive February 2023 – July 2023

Approaching premium clientage to introduce the brand & explaining the services offered.

Understanding the needs of clients & providing customized services.

Providing service demo, explaining features & benefits. Ensuring high rate of conversion.

Post sales operations like bill submission, on time delivery and client handling.

Maintaining & sharing reports with collaborators & finalizing suitable dates for event.

Groundwork of arranging marketing materials, sundry handling in case of equipment malfunction or prop arrangement and delivery.

Crewnited (Aarti Services), Mumbai Marketing executive April 2022 – January 2023

● Formulating Online marketing solutions for B2B clients.

● Preparing Quotation & Budgets for the client requirement.

● Connecting to newer clients via LinkedIn & Email Marketing.

● Providing Digital marketing solutions via Google Ads, Social Media Marketing, LinkedIn

● Pitching services to various businesses for collaboration. Siddhivinayak Cable Network, Mumbai Sales & Admin head March 2021 - November 2021

● Successfully expanded the service to untapped areas.

● Managed monthly offline bill collections.

● Worked on customer queries efficiently. Assisted the overall admin activities.

● Coordination with the technicians regarding signal quality for repairing and maintaining physical cable lines.

Group Futurista, Mumbai Database Manager & Marketing Executive July 2019 – August 2020

● Extracting contact information of relevant industry experts.

● Leading Generation, Sales Funnel Process & Conversion.

● Organizing, Modifying, & Storing Data according to the strategies.

● Email marketing, follow-ups, query solving & converting sponsorship deals.

● Creating innovative strategies & hashtags for the company's LinkedIn Profile.

● B2B emails for partnership, collaboration & inviting leads for global events. Bhagowati Enterprises, Mumbai Marketing Intern May 2018 - August 2018

● Performed a key role in Customer Relationship Management (CRM).

● Actively participated in locking in new customers.

● Handled existing dealers, recording their feedback, and problems.

● Created Sales & Marketing Campaigns offline.

Seedy Beverages PVT. LTD Sales Intern June 2016 - August 2017

● Brand promotion activities in Exhibitions, Retail outlets.

● Product sampling at events & across malls & supermarkets.

● Product Merchandising & Stock Management.

● Understanding Customer Demand, Product Review & Feedback.

● Reports on detailed consumer behavior toward the product. Accolades & Certifications.

1. Certified Digital Marketing Course from (Digiperform Institute) June 2019 2. Brand and product management.

3. Positioning - Marketing Strategy.

4. Google Ads for Beginners.

5. Increase SEO traffic with WordPress.

6. Market Research & Consumer Behaviour. All above from (IE Business School, Spain) 7. Introduction to Search Engine Optimization - (University of California, Davis)



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