MICHELLE CHAVEZ

Peer Support Specialist-Behavioral Health Technician

***** *. ******** ***., *******, AZ 85037

602-***-**** ad3kxf@r.postjobfree.com

SKILLS

● Exceptional customer

service

● Phone and virtual

etiquette

● Working knowledge of

EHR clinical

documentation

● Basic computer skills

ABOUT ME

Reliable and compassionate recovery support professional experienced in identifying and empathizing with clients who are experiencing mental health and substance use disorders. Documenting and managing client needs, establishing and building rapport through lived experiences and providing personal and professional support to clients in treatment is where my purpose is aligned. With over 16 years of sobriety I bring a solid foundation of recovery that allows me to be of maximum service to others.

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● Telehealth experience

● Excellent interpersonal

and communication skills

● HIPAA requirements

● Behavior observations

● Progress documentation

● Patient interviews

● GAD-7 Assessments

● PHQ-9 Assessments

● Substance abuse

treatment

● Mental health treatment

● Experienced with

individual treatment plans

● Attention to detail

● Able to multitask in high

stress environments

● Active listener

● 1-1 coaching

● Appointment setting

● Crisis intervention

OBJECTIVE

My objective is to be employed with a company that aligns with my core principles of living based on integrity and helping others, and that values and appreciates employees for their contributions and willingness to learn and grow as individuals and as a team. WORK EXPERIENCE

May 2022- September 2023 Peer Support/BHT

Adelante Healthcare

● Assist assigned provider in scheduling and telehealth appointments.

● First contact with patients providing pre assessments, building rapport, and offering encouragement to

patients prior to their appointment.

● Assess the needs of patients and ensure they feel valued and heard.

● Provide patients with community resources, deliver hope and share lived experiences when appropriate.

● Assist with crisis intervention when needed

● Document all interaction in EHR

● Consistent and professional communication

April 2021- May 2022 Recovery Coach

Recovery Empowerment Network

● Build safe and encouraging relationships with

members

● Facilitate Groups and document in EHR

● Provide compassionate inquiry to engage members to be open to their recovery

● Ensure 1-1 interactions with members

● Organize outings for members

● Maintain updates and knowledge of

● Mentored and advocated for members

October 2007- May 2022 Kiss the Cook

Lead Server

● Oversee opening operations of restaurant

● Provided exceptional customer service and built

relationships with customers

● Excellent interpersonal communication skills and problem solving

● Managed transactions at register

LICENSES AND

CERTIFICATIONS

● Peer Support

Certification

● Fingerprint Clearance

Card

● First Aid/ CPR Certified

● AZ Drivers License

EDUCATION

General Education

Diploma, 1985

Scottsdale Community

College

● Character references and

Letters of

recommendation

available upon request

● Communication with staff and management

VOLUNTEER EXPERIENCE

Sponsor

● Currently sponsor 10 women in the recovery program to make action plans in their lives and recover from drug and alcohol addiction.

Committee Member (Fundraiser)

● Crystal Meth Anonymous Yearly Convention

Committee Member (Meeting Chair)

● Alcoholics Anonymous Alcathon (Christmas)

Chairperson / Treasurer

● Branching Out Recovery Meeting

(Women) and Glendale Appreciation AA

Chairperson

● Hospitals and Institutions, Maverick House

Contact this candidate