Roger Brunlinger

**** ********** ******* ****

Mount Juliet, Tennessee 37122

ad3kvv@r.postjobfree.com

615-***-****

Summary:

* ***** ** ******* **************, 10 years of system administration, 17 years of data center support, 23 years of computer system support for communications and service companies, and 20+ years of analog/digital electronics circuit design and troubleshooting.

Experience also includes high-efficiency computer system design and optimization, custom application development. Have experience with supporting MS Office Professional (through 2019) and multiple OS platforms, including all versions of MS Windows, Mac OS X, LINUX, UNIX, AS/400 and Mainframe. Have some experience supporting Android and IOS tablets.

Professional Experience

Xtend Healthcare/TDOH Nashville, TN

Interim Manager 2020-2022

Contacted cases that tested positive with Covid-19 to provide CDC recommended isolation guidelines and gather relevant symptom and demographic information.

Created Customer Service Agent (new hire) training materials.

Performed Quality Assurance audits for Covid-19 recordings of calls handled by Customer Service Agents with cases that tested positive with Covid-19.

BNY Mellon Nashville, TN

Systems Engineer 2019

Installed and supported Windows servers, as well as storage platforms and network LAN/WAN equipment; De-installed End-of-Life equipment, including associated power and data cables. Processed data storage devices scheduled for destruction according to BNYM guidelines.

Analyzed and remediated hardware and network issues within safe-time periods.

Assisted with the execution of periodic data center system inventory assignments. Created and updated records in the configuration management databases to reflect the inventory findings, as well as changes resulting from the installation and/or decommissioning of data center equipment.

Attended daily meetings with senior leadership to present data center status reports.

HCA Inc. Nashville, TN

Consulting IT Specialist, Systems Engineer 2004-2019

Performed all duties related to senior data center operations support, including training new hires and monitoring the health of all server platforms in the corporate data center, as well as systems located in remote data centers.

Created and maintained SOPs to document data center standards & procedures.

Created lesson plans to improve operations team’s working knowledge of copper and fiber optic infrastructure, networking topologies, and network protocols.

Educated all new data center employees to ensure unity in procedural integrity.

Engineered and documented process to detect rogue wireless network devices.

Performed nightly backups of server data for Mainframe, AS/400, UNIX, LINUX, and MS Windows platforms, engaging the appropriate on-call engineers when backups fail to complete, or when servers alert network health monitoring systems.

Installed, configured, monitored, and maintained all platform/server environments including storage platforms and network LAN/WAN equipment, as well as the workstations and peripherals required to support hardware and network issues as needed; coordinated with other teams for system installations/de-installations.

Troubleshot and repaired hardware and network issues as needed.

Supervised relocation of all data center servers and network equipment from an old data center located in the corporate park to the new data center located in Antioch.

Performed data center walk through on every shift to document any amber/red alerts found in rack mount equipment, as well as any anomalies found on ancillary equipment panels (fire alarm, leak detection, UPS and generator). Created service request tickets and assigned them to the appropriate group, alerting with a phone call if issue was deemed Critical.

Checked and documented the temperature and humidity for each quadrant in the data center twice each shift using digital thermometer and hygrometer. Contacted facilities manager if temperature or humidity levels were not within published parameters. Assisted facilities engineer with HVAC & Power remediation as needed.

Verified placement of hot-aisle / cold-aisle curtains throughout data center every shift to maintain data center global temperatures and server health.

Installed, configured, and maintained Cisco security surveillance servers and cameras, as well as camera monitoring workstations in data center security office.

Created server performance/failure trend analysis reports.

Participated in Disaster Recovery/System Resumption exercises at SunGard.

Executed periodic corporate data center system inventories, including the creation of records in the configuration management database for physical and logical relationships between servers and ancillary equipment.

Implemented a DLT cartridge recycling program resulting in approximately $500,000 savings per year for Operations.

Completed all continuing education assignments to enhance skills sets.

Renal Care Group, Inc. Nashville, TN

Senior Network Administrator 2002-2004

Led team of local & field system techs in nation-wide facility IP renumbering project.

Configured, installed, maintained, and supported Nortel and Cisco routers and switches in corporate data center and in remote facilities.

Performed troubleshooting of dead and intermittent data and communication circuits.

Assisted with relocation of all servers and network equipment from an old data center to the new data center located in the corporate park.

Established standards for installation of fiber and copper cables in new data center.

Defined quarterly parameters of network management goals for capacity planning, fault detection, and service level documentation.

Moore Educational Publishers, Inc. Nashville, TN

Systems / Network Administrator, Database Programmer, Software Engineer 1997-2001

Solely administered all aspects of systems administration including the installation, configuration, and repair of server and client computers (Mac OS & MS Windows) as well as the installation and configuration of software on server and client computers.

Installed, configured, and maintained all network related hardware including switches, routers, and firewalls.

Created and administrated network-based server and workstation backup strategy.

Implemented RAID technology in production servers.

Debugged database structure code resulting in increased stability to 99.94% uptime.

Negotiated the annual contract with telecommunications provider resulting in an annual savings of $21,000.

Training and Certifications

CompTIA A+

CompTIA Server+

Cisco Routing

Remedy Service Management

Nlyte Data Center Infrastructure Management

Nlyte Energy Optimizer

ServiceNow Digital Workflow

Concord eHealth Advanced Operations

Supporting Microsoft Windows 2000 Professional and Server

Managing a Microsoft Windows 2000 Network Environment

LINUX Server Administration

4D Database programming (MAC OS)

FileMaker Pro Database Programming

References will be provided upon request.

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