Data Entry Customer Service
Resume:
Latrice Young
Semmes, AL* *****.**********@*****.*** *251-***-****
Client Advocate
Dedicated professional with a strong background in customer service, human service and data entry. Seeking a position that leverages my skills to contribute to a dynamic team. Proficient in data accuracy, attention to detail, and timely completion of tasks. Enthusiastic team-player seeking a position that leverages my skills to contribute to a dynamic team. Core Competencies
*Customer Service *Client Advocacy * Labor Laws & Regulations *Processing Documents
*Problem Solving* Case Review * Technical Support*Quality Improvement
* Time Management* Communication *Record Management* Critical Thinking Professional Experience
Assurant (Manpower Contract Position) * Mobile, AL-Remote*2021-2023 Claims Processor
Resolve and process homeowner insurance claims while communicating with insurance companies, adjusters, attorneys and contractors.
*Process incoming policies, data entry and complete coverage by delivering policies
*Apply empathy and skills to assist the homeowner while adhering to state laws. Capgemini *Mobile, AL-Remote *2021-2023
Insurance Resolution Specialist
Resolve complaints and respond to customer needs by processing health insurance claims and examining supporting documentation. Conducted accurate and efficient data entry tasks.
*Utilize extensive knowledge of labor laws and regulatory practices.
*Maintaining high levels of precision.
Mobile Community Action* Mobile, AL*2011-2019
Family Advocate
Managed a caseload of more than 50 families, conducting home visits, assisting families with securing education, utility, and housing assistance.
*Managed personnel and clerical tasks, such as assisting with collection of employment Information while maintaining accurate documentation and complete confidentiality.
*Participated in family-centered activities and provided exceptional customer service. Education
Bachelor of Arts* Sociology *University of South Alabama
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