Customer Service Technical Analyst
Resume:
HOBERT
LYONS
CONTACT
PHONE:
EMAIL:
**********@*******.***
Linkedin:
www.linkedin.com/in/hobert- hobie-lyons-79324620
SKILLS
Azure DevOps, ServiceNow, ITIL, Bomgar, Google Admin and Google Workspace etc. Exemplary written and verbal communication
Excellent customer service
G-suite administration and support
Microsoft Office suites and applications
WORK EXPERIENCE
HCL Technologies Technical Analyst and Customer Specialist Lead
November 2021 – December 2023
Utilized Azure DevOps, ServiceNow, ITIL, Bomgar, Google Admin and Google Workspace etc. Customer satisfaction specialist. Supported customers including executives, collaborated with teams to arrive at outstanding solutions. Designed implemented IT solutions in o365 and Google Workspace.
Ascension Health Email and Collaboration Team Technical Analyst
December 2012 – November 2021
Responsible for troubleshooting all email issues. Migrated 160,000 end-users from Microsoft products to G-Suite.
Computer Science Corporation Senior Desktop Technician
November 2004 – November 2012
Proficient with all Operating Systems and most hardware platforms including peripheral devices. Implemented hardware and software projects and high-level team-led initiatives.
St. John’s Providence Hospital Field Service Technician
November 2000 – November 2004
Daily management of computers, software, printers, and peripherals. Troubleshot several applications in addition to many software bundles.
Midwest Business System Computer Technician Team Lead
1998 – November 2000
Network installation, server maintenance, OS troubleshooting, switches, and routers. Lead technician for school districts and private clients.
Sunrise Medical/Advanced Therapeutics Medical Equipment Technician
1993 – 1998
Supplied and repaired medical equipment for patient facilities while maintaining quality control per state and federal protocols.
Pace Warehouse
1986 – 1993
Manager of Softlines.
EDUCATION/CERTIFICATONS
John F. Kennedy High School
1981 -1984
Certified Master Written English from Tekmetrics
A+ Certified
Issuing authority CompTIA
Issued November 2011 – No expiration Date Credential ID COMP001020349053
Novell 4.11 Administrators course completion
Technical Support Fundamentals
Issuing authority Coursera
Issued date Feb 2020 - No Expiration Date
Credential ID C2KMK3J8BWCU
The BITS and BYTES of Computer Networking
Issuing authority Coursera
Issued date September 2020 - No Expiration Date
Credential Identifier Credential ID V9G7XJTDLD29
Contact this candidate