HOBERT

LYONS

CONTACT

PHONE:

734-***-****

EMAIL:

ad3kqj@r.postjobfree.com

Linkedin:

www.linkedin.com/in/hobert- hobie-lyons-79324620

SKILLS

Azure DevOps, ServiceNow, ITIL, Bomgar, Google Admin and Google Workspace etc. Exemplary written and verbal communication

Excellent customer service

G-suite administration and support

Microsoft Office suites and applications

WORK EXPERIENCE

HCL Technologies Technical Analyst and Customer Specialist Lead

November 2021 – December 2023

Utilized Azure DevOps, ServiceNow, ITIL, Bomgar, Google Admin and Google Workspace etc. Customer satisfaction specialist. Supported customers including executives, collaborated with teams to arrive at outstanding solutions. Designed implemented IT solutions in o365 and Google Workspace.

Ascension Health Email and Collaboration Team Technical Analyst

December 2012 – November 2021

Responsible for troubleshooting all email issues. Migrated 160,000 end-users from Microsoft products to G-Suite.

Computer Science Corporation Senior Desktop Technician

November 2004 – November 2012

Proficient with all Operating Systems and most hardware platforms including peripheral devices. Implemented hardware and software projects and high-level team-led initiatives.

St. John’s Providence Hospital Field Service Technician

November 2000 – November 2004

Daily management of computers, software, printers, and peripherals. Troubleshot several applications in addition to many software bundles.

Midwest Business System Computer Technician Team Lead

1998 – November 2000

Network installation, server maintenance, OS troubleshooting, switches, and routers. Lead technician for school districts and private clients.

Sunrise Medical/Advanced Therapeutics Medical Equipment Technician

1993 – 1998

Supplied and repaired medical equipment for patient facilities while maintaining quality control per state and federal protocols.

Pace Warehouse

1986 – 1993

Manager of Softlines.

EDUCATION/CERTIFICATONS

John F. Kennedy High School

1981 -1984

Certified Master Written English from Tekmetrics

A+ Certified

Issuing authority CompTIA

Issued November 2011 – No expiration Date Credential ID COMP001020349053

Novell 4.11 Administrators course completion

Technical Support Fundamentals

Issuing authority Coursera

Issued date Feb 2020 - No Expiration Date

Credential ID C2KMK3J8BWCU

The BITS and BYTES of Computer Networking

Issuing authority Coursera

Issued date September 2020 - No Expiration Date

Credential Identifier Credential ID V9G7XJTDLD29

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