OZNUR T. KONUKCU

Vista, CA ad3kot@r.postjobfree.com 760-***-****

SCHEDULING SPECIALIST ADMINISTRATIVE EXPERT

PROFESSIONAL SUMMARY

Scheduling specialist with 3+ years’ experience as a surgery scheduler and secretary for a surgery department. Multitasking master with ability to work well under pressure.

Provides compassionate, world-class service in all customer interactions, external and internal.

High-level communication skills, while being sensitive of confidential information. Clear understanding of HIPAA rules and insurance protocols.

AREAS OF EXPERTISE

Medical Histories and Vital Statistics Insurance Company Knowledge Medical Billing and Collections Verbal and Written Communication Attention to Detail Organization Bilingual: English and Turkish WORK EXPERIENCE

PATIENT ACCESS SPECIALIST July 2022 – Present

Scripps Healthcare - San Diego, CA

● Provide excellent customer service to members and patients, answer questions and concerns with a positive outlook.

● Secure patient information and confidential medical records in compliance with HIPAA standards.

● Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.

● Receive patient deductibles and copayments, discuss options to satisfy remainder of patient obligations.

● Worked with outside entities to resolve issues with billing, claims and payment.

● Electronically submitted claims according compliance and HIPPA guidelines. SURGERY SCHEDULER AND SECRETARY June 2019 – April 2022 Tri City Medical Center - Oceanside, CA

● Arranged pre-operative and post-operative appointments for surgical patients. Expertly managed planning, scheduling, and coordination of all surgical procedures.

● Supported management and medical daily routine operations and unexpected challenges with strong decision making and skillful administrative knowledge.

● Contributed to team success by collaborating with team members to carry out daily operations. SURGERY BILLING COORDINATOR October 2018 – June 2019 Tri City Medical Center - Oceanside, CA

● Answered telephone and in-person inquiries with friendly demeanor and full knowledge of billing department processes.

● Organized accounts for financial audits and supported audit process; identified, researched, and resolved billing variances to maintain system accuracy and currency.

● Processed purchase orders for surgical and office supplies, maintained and updated operation files and records to maintain organization efficiently; updated documentation, reports and spreadsheets with financial information. Oznur T. Konukcu, ad3kot@r.postjobfree.com, 760-***-****, page 1 EDUCATION

BLS Certification American Heart Association,Vista, CA Medical Assistant Certification (Clinical) Mira Costa College, Oceanside CA EKG Technician Certification / Indianapolis, IN

Medical Billing & Collections Certification / San Diego, CA Associate of Arts, Paralegal Kelsey Jenney College, San Diego, CA Oznur T. Konukcu, ad3kot@r.postjobfree.com, 760-***-****, page 2