IT Professional

MICHAEL-BRYAN KELLY

San Diego, CA

Phone: 619-***-****

Email: *****************@*****.***

LinkedIn: linkedin.com/in/michael-bryan-kelly-936485123

PROFESSIONAL SUMMARY

Analytical, motivated, and committed US Navy Veteran professional, highly knowledgeable in computer repair and operating systems. Over 10 years’ experience in management, working with a myriad of technologies. Proven ability to manage large workloads in a fast-paced, time-sensitive environment. IT experience Includes working with an experienced IT team to support over 300 users.

Troubleshooting

Active Directory

Ticketing System

Call Center Triage

iCloud, Virtual Migrations

Microsoft Windows, Mac OSX, iOS

Local & Network Printing

Microsoft Office 365

Remote Desktop Utility

Wired & Wireless Network

Multiple Antivirus Software

EMPLOYMENT HISTORY

Duffy Kruspodin March 2022 - April 2023

IT Helpdesk

Troubleshot, resolved, and documented hundreds of user-submitted tickets encompassing all aspects of support for software and hardware needs with in-person, over the phone, and remote login assistance.

Configured User accounts based on individual software needs, utilizing Microsoft Office and Active Directory domains.

Worked in a Team environment to complete projects such as IT Instructional videos and Network mapping and configuration.

ACI Learning Oct 2021 – March 2022

Computer User Support Specialist – Training Internship

Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues.

Ensured physical security & common attacks while securing the wired and wireless local network.

Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues.

Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware.

Best Buy Nov 2019 – May 2021

Sales Consultant, PC and Mobile department

Identified potential problems, perceived the impact and the implications of decisions on business partners.

Educated and demonstrated electronics depending on client’s needs.

Ensured maintenance of floor and stockroom inventory.

Provided outstanding customer service.

Joan and Art Barron Veteran Center Sep 2019 – May 2021

Help Desk, Work Study

Utilized file systems to ensure proper application of military connected student benefits.

Answered inquiries via phone and in person as needed to exceed student/parent satisfaction.

Identified potential problems, perceived the impact of technical issues with computers utilized in office.

Established strategic plans for future success of military connected students.

Interacted with management of other department within areas of responsibility and developed solid working relationships.

United States Navy Aug 2012 – Jan 2017

Boatswain’s Mate Third Class / Deck Supervisor

Trained and directed teams of up to 25 cross-functional support personnel handling the full range of shipboard deck operations.

Supervised the operation, upkeep and maintenance of all deck spaces and machinery.

Directed teams in the performance of thousands of equipment preventive maintenance checks and service work orders.

Planned and orchestrated numerous daily projects involving work order writing, tools, parts and supplies preparation, work tasking to appropriate crewmen, and “over-the-shoulder” coaching and quality assurance to ensure optimal outcomes.

EDUCATION / CERTIFICATIONS

ACI Learning – San Antonio Computer User Support Specialist Dec 2021

ITIL, A+, Network+, Security+

San Diego State University Bachelor of Arts Degree in Communication May 2021

San Diego City/Mesa College Associates Degree in Communication with Honors May 2017

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