Katrina Rivers

917-***-**** ad3ko9@r.postjobfree.com Moncks Corner, SC 29461

PROFESSIONAL SUMMARY

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

SKILLS

Network Configuration Active Listening Critical Thinking Data Reporting Service Quality Client Correspondence Accuracy Verification Database Maintenance Data Management Software Sales Expertise Stocking and Replenishing Money Handling Abilities Closing Sales Brand Representation Administrative Support

EXPERIENCE

DATA TECHNICIAN, Remote, SC

Google, July 2022-Present

• Conducted quality assurance checks on incoming data sets to ensure accuracy and completeness. Identified trends in complex datasets by creating models that forecast future outcomes based on current conditions.

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• Designed visualizations to present data in an understandable format.

• Maintained documentation of all changes made to databases or other related systems.

• Implemented security protocols to protect confidential customer information stored in databases. DATA TECHNICIAN, Moncks Corner, SC

Modis, July 2022-December 2023

• Implemented security protocols to protect confidential customer information stored in databases.

• Conducted quality assurance checks on incoming data sets to ensure accuracy and completeness.

• Researched new technologies and methods for collecting, storing, analyzing, and presenting data.

• Generated reports from large datasets for management review. CUSTOMERS SERVICE REPRESENTATIVE, Online, SC

Belk, May 2020-April 2022

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Maintained a high level of professionalism when dealing with difficult customers.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. CLERK, Mocks Corner, SC

Berkeley County School District, March 2011-May 2017

• Answered phones in a professional manner and addressed inquiries promptly.

• Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments.

• Assisted department personnel in completion of routine tasks to meet deadlines. MACHINE OPERATOR, Moncks Corner, SC

Benton & Dickinson, March 2011-March 2017

• Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.

• Followed detailed instructions from work orders to complete assigned tasks correctly.

• Cleaned equipment and work area before, during, and after shift to promote sanitation.

• Kept workspace clean and organized at all times according to company policies. SHIPPING AND RECEIVING CLERK, Moncks Corner, SC

C.R. Bard, May 2008-August 2011

• Managed the efficient loading and unloading of goods from vehicles using pallet jacks or forklifts.

• Received shipments from various carriers, verifying piece counts with supporting documentation.

• Verified packing slips and shipping labels were accurate and complete.

• Arranged for pickup and delivery of goods to meet deadlines.

• Inspected outgoing orders for correct item quantities and quality assurance. CASHIER, Moncks Corner, SC

Church's Chicken, March 2006-June 2006

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN MEDICAL ASSISTANT, North Charleston, SC Miller Motte Technical College, July 2017

REFERENCES

References available upon request

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