Sherri Yetzer

Burlington, KY *****

859-***-****

ad3kni@r.postjobfree.com

Page 1 of 4

Executive Summary

A creative, analytical, and technical professional consultant or employee, with over thirty (30) years of experience interacting with Government and Fortune 100 corporate clients/employees on a wide variety of levels. Extensive multiple industry and application experience in researching, directing and developing client projects in the capacity of Project Manager, Training & Change Management Lead Consultant, Lead eLearning (CBT-WBT) Designer/Developer, Lead Instructional Designer, Classroom Instructor, Documentation Specialist, Marketing Consultant, Multimedia Director/Designer/Developer, Graphics Artist, Business Analyst and Business Owner/Partner. Background:

Training Management: Training Lead/eLearning Developer/ Instructional Designer/Instructor

• Training Project Manager, Training Lead, Lead eLearning Designer/Developer, Lead Instructional Designer, Classroom, Lab & WebEx VILT, Train-the-Trainer, Blended Solutions Advisor, Change Management Lead, On/Off-Shore Training Coordinator/Lead ID

• Applications Transaction Training ID and Development Specialist including CBT, Job Aid & Student Manuals

• Perform needs analysis with stakeholders, business units and SMEs to research, assess, customize training and assessment requirements as well as detail the training project scope and timelines presented to high-level management

• Change Management: measure and address the psychological impacts of change throughout the organization’s integration applications analysis, training and deployment process recommending solutions to the client

• Agile and Waterfall Methodology for SDLC Environments

• Lead (Power User) UPK ID/Developer and Administrator for Oracle & IBM Rational ERP, CRM & SDLC Projects: o Use Oracle UPK tool to simultaneously create eLearning, on-line help, six (6) different types of documentation and assessments

(See IT!, Try IT!, Do It!, Know It!, Print It!)

• Lead (Power User) eLearning Designer/Developer using UPK, Flash, Captivate, Lectora, Articulate Storyline and many other tools

• Hire, Train, Mentor Training Development Personnel

• Numerous Complete Lifecycle Projects

• Complete ID/Development using ADDIE methodology for student/trainer courseware/documentation for Classroom ILT as well as storyboard/production skills to develop multimedia interactive eLearning deployed via LMS, portal, DVD, iPad, mobile devices, etc.

• 508, SCORM and AICC Compliance as well as Citrix thin client environment requirements Aircraft Maintenance (MX) Training

• Aircraft Maintenance Training Coordinator/Technical Writer/Instructional Designer/CBT Developer/Animator/Narrator

• Utilize ATA Specification 104 Guidelines for FAA approved Aircraft Maintenance Training

• Adhere to Company GMM for Training, Documentation, Maintenance Procedural Requirements

• MX Training LMS Administrator – Create process flow charts, audits and programming to aid in combining two (2) LMS sites into one (1)

• Wrote the Covid 19 Contingency Plan for MX Training Instructors to teach classes remotely worldwide via WebEx (no downtime) - per my prior contractor experience

• Develop MX ILT Presentations (fully animated) & Student Manuals for GMM Suite to include: GMM, ETOPS, LLM, RVSM, RI, RII, ARA

• Develop MX process flow charts, posters, CBTs and Exams for Maintenance & Materials personnel to mitigate FAA violations

• Develop numerous MX training CBTs as well as MX TRAX software transaction simulations and job aids

• Aircraft 737NG, 747, 767, 777 working with SMEs

Documentation Specialist/Senior Technical Writer/Desktop Publishing Specialist

• Training Scope, Strategy, Logistics/Schedule/Facilitator Matrix, UPK Development Matrix, Naming Conventions, Style Guides

• Visio Business Discussion Diagrams, Data Flow Diagrams, Role-based Swim Lane Diagrams, Business Process Diagrams

• Oracle E-Business Suite 12 (HCM, SCM), PeopleSoft 8.9 (HRMS) & Siebel 8.0 (CRM) UPK documentation development

• All facets of Acrobat PDF Pro including Interactive PDF forms

• Sarbanes-Oxley remediation project leader, auditing facilitator, corporate policy & procedure writer

• Users, operations, installation, maintenance, troubleshooting, quick reference guides, MMPDS FAA scientific metals reference books for aircraft manufactures, corporate procedures, annual reports, IL training manuals, student training manuals, marketing sales collateral Marketing/Advertising Consultant

• Research/advise/develop all phases of corporate branding, new product launch and/or services development/launch

• Corporate image presentation, trade show booth design panels/materials, branding, sales collateral, market strategy planning, executive- level PowerPoint & Flash presentations

Multimedia Director/Designer/Developer Graphics Artist/Animator

• Owner/partner in one of the first competitive multimedia companies in Atlanta, GA

• Complete multimedia skill set to write/design/storyboard/create/program interactive, static and/or animated/video/sound/narration presentation formats

• Training, commercials, e-cards, website advertising, Flash animated commercials, presentations

• Video and sound (voice, music, effects) editing experience. Flash Animator/Developer

• Narration and animation of PowerPoint presentations and conversion to MP4

(Appendix A, on page 3, includes Software experience; Appendix B, on page 4, includes Technical and Industry experience) Sherri Yetzer

Burlington, KY 41005

859-***-****

ad3kni@r.postjobfree.com

Page 2 of 4

Professional Experience:

Atlas Air, Inc., Erlanger, KY

MX Training Coordinator/Technical Writer for Company Fleet Aircraft Maintenance Personnel. Instructional Designer, eLearning (CBT) Developer, Captivate, Multi-media, ILT PPT Presentations, Documentation, LMS Admin - Employee September 2018 – February 2022

(On-site & Remote)

Battelle Memorial Institute, Mission & Defense Technologies, FAA MMPDS Encyclopedia set, Columbus, OH Desktop Publishing Specialist/Senior Technical Writer for FAA scientific metals standards for aircraft –- Part-time Contract via Astrix Software Technology, Inc.

December 2017 – August 2018

(On-site with additional jobs, see

below)

Extended Stay America Hotel, Columbus- Polaris, Columbus, OH Front Desk 2nd Shift – Part-time Employee

CDS (Club Demonstration Services), Plain City, OH

Product Demonstrator for Costco – Part-time Employee January 2016 – September 2018

(On-site both companies

simultaneously as well as Battelle

listed above – 3 jobs at once)

Baptist Health – State of Kentucky, Enterprise FIN & SCM Project, Louisville, KY PeopleSoft 9.2 FIN & SCM - Training Lead & UPK Administrator – Oversee all Training Management Requirements- Contract via Bradford & Galt, Inc.

May 2015 – August 2015

(On-site)

Cummins, Inc., Global IT Automation SDLC Project, Columbus, IN IBM Agile/Rational RTC, RRC, RQM - Lead Instructional Designer, UPK, Captivate, Articulate Storyline Developer, WebEx Instructor, Corporate IT SDLC Global IBM Rational Training – Contract via Redwood Global Partners August 2014 – December 2014

(Onsite)

Parexel International, Inc., Global ERP HCM Project, Billerica, MA Oracle E-Business Suite 12 HCM Lead Instructor, UPK eLearning Designer/Developer, International Core HR and Self-Service modules for 58 countries delivered via WebEx – Contract via SolutionIT, Inc. January 2014 – April 2014

(On-site and Telecommuting)

SL Yetzer Oracle UPK & Captivate eLearning Development & Deployment, Worthington, OH HCM Training/Change Management Consultant: Oracle Applications, Oracle UPK, Captivate, Lectora eLearning Designer/Developer, Instructional Designer & Classroom Instructor – Independent Consultant March 2012 – April 2013

(On-site & Telecommuting)

Montgomery County Government (MCG), ERP HCM Project, Rockville, MD Oracle E-Business Suite 12 HCM UPK Administrator & Lead eLearning Designer/Developer, Change Management, Core HR Classroom & Lab Trainer, BP Analyst – Contract via ASSYST (Advanced Software Systems, Inc.) October 2010 – September 2011

(On-site & Telecommuting)

US Air Force Expeditionary Combat Support System (ECSS), ERP Project, Dayton, OH Oracle E-Business Suite 12 SCM Senior UPK eLearning Designer/Developer & Classroom Trainer – Contract via TechTeam Government Solutions, Inc. (subcontracting to CSC, Inc. to Fort Wright-Patterson Air Force Base) November 2009 – February 2010

(On-site)

Wyeth, Inc. Fort Dodge Animal Health (FDAH) Division (Pfizer), CRM Project, Kansas City, MO National Biopharmaceutical (Animal) Sales Representative Applications Training. Oracle Siebel 8.0 CRM UPK Administrator & eLearning Designer/Developer, Captivate – Contract via Comsys October 2008 – February 2009

(On-site)

JP Morgan Chase Inc., CRM Project & Website Training Project, Columbus, OH Call Center CRM and Website Customer Training Senior Instructional Designer and Flash eLearning Designer/Developer – Independent Consultant via Odyssey Consulting, Inc. February 2008 – May 2008

(On-site & Telecommuting)

Nationwide Insurance, Inc., Data Center IT Training Project, Columbus, OH IT Change Management RFC Lectora eLearning Designer/Developer – Contract via TekSystems, Inc. November 2007 – January 2008

(On-site)

Kendle International, Inc., RM Project Tool Advisor, Cincinnati, OH Biopharmaceutical (Human) Oracle PeopleSoft 8.9 Resource Management UPK Administrator and eLearning Designer/Developer – Contract via Advent Global Solutions, Inc. September 2007 – October 2007

(On-site)

AEP (American Electrical Power), ERP Project, Columbus, OH Oracle PeopleSoft 8.9 HRMS & Business Objects UPK Administrator and eLearning Designer/Developer, Flash Animator, Captivate – Contract via TekSystems, Inc. November 2006 – June 2007

(On-site)

Flight Q, Inc., Covington, KY, for Alteon Training, LLC, Long Beach, CA, Boeing 727 Gen Fam and Avionics Systems Troubleshooting Courses Project

Senior Instructional Designer & eLearning Developer, Technical Writer, PPT & Captivate – Independent Consultant July 2006 – October 2006

(On-site &Telecommuting)

National City Mortgage, Inc., ERP Project, Miamisburg, OH (Dayton) Employee Proprietary Banking Applications Training eLearning Developer, Instructional Designer, Flash Animator, Captivate, DocuTools for Word – Independent Consultant December 2005 – July 2006

(On-site)

Humana Corporation, Louisville, KY

National Medicare Training eLearning Developer, Instructional Designer - Contract via Prestige Staffing, Inc. August 2005 – November 2005

(On-site)

Not listed here are numerous additional projects and businesses dating back to 1988. Education:

• Bentley College, Waltham, MA

• Southern New Hampshire University, Manchester, NH

• Dekalb College, Dunwoody, GA

Completed 2 years Business Administration: Paid for (in cash) by my working full-time, taking care of a husband and home, paying the bills, etc. and making mostly all A’s. Education includes extensive training in software, applications, hardware, peripherals, and standards. Also attended many seminars/classes and continue educationally with each new client and/or industry. Sherri Yetzer

Burlington, KY 41005

859-***-****

ad3kni@r.postjobfree.com

Page 3 of 4

Appendix A – Software Experience

Level of experience 1-5 (5 being the highest)

Software Level

Authoring/Development Tools

Oracle UPK (User Productivity Kit)

Professional 11.1, 11.2 Client

5

Oracle UPK 3.6.1 5

(Oracle UPK for PeopleSoft, Siebel, SAP,

E-Business Suite, IBM Rational)

Authorware 5 5

Adobe Flash 8, MX Studio, CS5.5 3

Articulate Storyline 2

Captivate 4.0, 5.5, 7, 8, 9, 2017

4

5

Lectora

Adobe eLearning Suite 2.5

4

4

Desktop Publishing and Tools

Oracle Tutor (Author/Publisher) 14 –

Role-based Procedure Docs

5

FrameMaker 6 5

Microsoft Word 2003, 2007, 2010, 2013,

365, 2016, 365, 2021 (Expert)

5

SnagIT 9, 10, 11, 2022 5

DocuTools for Word 5

Microsoft PowerPoint 2003, 2007, 2010,

2013, 365, 2016, 365, 2021 (Expert)

5

RoboHelp 3

Acrobat Reader, Distiller, Exchange 5

Microsoft Visio 2003, 2007, 2010, 2013,

2016, Pro

Acrobat Pro 2017, DC (PDF & Forms

Expert)

5

5

Graphics/Presentation/Multimedia

Adobe Flash 8, MX Studio, CS5.5 3

Corel Draw 12 5

Corel Photo Paint 12 5

Adobe Illustrator CS5.5, CS6 4

Adobe Photoshop CS5.5, CS6 4

Adobe Freehand CS3 & 4 4

Adobe Fireworks CS3 & 4 4

Adobe Premier CS3, CS6

Adobe Presenter 7

3

4

Jasc Paint Shop Pro 8 5

Sound Forge XP 4 5

(Numerous other packages and utilities)

Software Level

Oracle Applications Training

E-Business Suite 12 (HCM) 5

E-Business Suite 12 (SCM) 3

PeopleSoft 8.9 (HRMS)

PeopleSoft 9.2 (SCM)

PeopleSoft 9.2 (FIN)

5

3

3

Siebel 8.0 (CRM) 4

SAP 4

Business Objects 3

(Transaction processing training purposes)

IBM Rational Applications Training

IBM Rational (RTC, RRC, RQM, SWIFT,

Performance Testing)

3

(Transaction processing training purposes)

MX Aircraft Applications

TRAX 11, 12 3

(Transaction processing training purposes)

Platforms

Windows 2000, XP, Vista, 7, 8.1, 10, 11 5

Citrix Thin Client Farm 5

Windows NT 5

Tandem Systems 3

UNIX 4

(End-user, installation, writing purposes)

Other

Microsoft Excel 2003, 2007, 2010, 2013,

365, 2016, 365, 2021

3

Microsoft Outlook 2003, 2007, 2010,

2013, 365, 2016, 365, 2021

5

5

One Note 2013, 365, 2016,365, 2021 5

Lotus Notes 5

Groupwise 5

(Numerous other packages and utilities)

In addition, I have learned the proprietary industry-specific application(s) for many of my clients.

Sherri Yetzer

Burlington, KY 41005

859-***-****

ad3kni@r.postjobfree.com

Page 4 of 4

Appendix B – Technical and Industry Experience

Technical

• 30+ years Computers, Applications and Software

• 25+ years Computer Entrepreneurial Business Management (Business Owner) and Professional Consulting

• 18+ years Integration Applications Training (Oracle SAP, PeopleSoft, Siebel, E-Business Suite as well as Proprietary)

• 20+ years Training Management Consultant

• 25+ years Instructional Designer

• 15+ years eLearning Designer/Developer (UPK, Flash, Captivate, Lectora, Articulate Storyline, Authorware & Toolbook)

• 14+ years Oracle UPK (User Productivity Kit) Administrator and eLearning & Documentation Designer/Developer

• 18+ years Captivate, eLearning Designer/Developer, eLearning Brothers assets, TTS (Text-to-Speech), TOC, etc.

• 25+ years Change Management

• 15+ years Flash eLearning Designer/Developer & Animation, Commercials, Interactive Demos

• 6+ years Classroom & Lab Instructor

• 28+ years Documentation Specialist/Senior Level Technical Writer

• 30+ years Computer Graphics Artist

• 25+ years Multimedia: Create, write, storyboard, program and/or direct animation, video sequences, presentations, graphics, edit video and sound, WBT and corporate sales demos and commercials

• 25+ years Consulting/Advising mid to high-level corporate and government executives, steering committees, project teams, all employees, system integration developers, engineering new product development/production groups, software engineer development/release efforts, marketing environments, eLearning development teams, multimedia teams, corporate communications groups, trainers, writers and graphic artists

• Sarbanes-Oxley Project Lead, audit facilitation/testing and technical writing of corporate policy & procedures

• 508, LMS, XML, SCORM AND AICC Requirements and Compliance

• ATA Spec 104, GMM Maintenance Training Requirements and Procedures, Familiar with FAA 1.2 Operations Industry/Clients

• Aviation: MX Training Instructional Design, eLearning Development, Technical Writer, LMS Administrator: Atlas Air, Inc., Boeing 727 Gen Fam and Avionics Systems Troubleshooting (Instructional Design, eLearning): Flight Q, Inc. for Alteon Training LLC, FAA MMPDS Aircraft Metals Scientific Reference books (Technical Writing, Publishing) Battelle Memorial Institute

• Banking – IT, Mortgage, HR, Call Center, Website (Instructional Design, Flash eLearning & Animation): JP Morgan Chase, Inc., National City Mortgage, Inc.

• Biopharmaceutical - Animal (Siebel 8.0 CRM UPK & Captivate eLearning) Wyeth, Inc., FDAH (Pfizer)

• Biopharmaceutical - Human (E-Business Suite 12, PeopleSoft 8.9 RM): Parexel Int’l, Kendle Int’l, Inc.,

• BPM On-line Services (Flash eLearning & Interactive Sales Presentation & Brochure CD): TSYS Corporation

• Collections (National), EBO & BPO Services (Graphic Branding): AMERICAN Collection Systems, Inc.

• Commercial Builders (Graphic Branding): Foster & Company General Contractors, Inc.

• Commercial Wood Products (Toolbook SAP Overview Training CBT): Georgia Pacific Corporation

• Education (Branding): ServicePointe Software (School Computer Repair Tracking Software Sales & Training)

• Electric Utilities (PeopleSoft 8.9 HRMS UPK eLearning & Flash Animation): AEP (American Electric Power)

• Engine Design & Manufacturing (Global IBM Agile/Rational SDLC Training & UPK eLearning): Cummins, Inc.

• Eyewear Development/Sales International (Instructional Design, eLearning & Technical Writing): CibaVision, Inc.

• Food (Flash CBT Training & Interactive CD Commercial Presentations & Animation): Frosty Acres, F.A.B., Inc. (Food Buying & Marketing Group Membership company for International Food Distributors)

• Gas Utilities (PeopleSoft Payroll Upgrade Training): Atlanta Gas & Light Co. and Virginia Natural Gas

• Government Applications Training (E-Business Suite 12 HCM, SCM & SAMS) UPK eLearning and Instructor-led): Maryland Montgomery County Government, U.S. Air Force, U.S. Government Department of Aging for Pennsylvania

• Hospital Patient Financial Management Software (Instructional Design CBT Training): Eclipsys Corporation

• Hospitals/Physician Offices/Clinics (PeopleSoft 9.2 FIN & SCM Training & UPK eLearning): Baptist Health, Inc.

• Insurance (IT Data Center Lectora eLearning): Nationwide Insurance, Inc.

• Medicare Training (Instructional Design/Instructor-led): Humana Corporation

• Retail Department Store Regional/District Retail Training (Instructional Design): Limited Brands Corporation

• Sarbanes-Oxley Government Compliance (IT Data Center): Stored Value Systems/Comdata Corporation.

• Telecom (Authorware eLearning, Technical Writing & Graphics): Mitsubishi (Astronet Corporation and Paceon Corporation), Panasonic/MCUSA Corporation, and Elastic Networks, Inc. (Nortel)

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