Project Manager Instructional Designer
Resume:
Sherri Yetzer
Burlington, KY *****
*******@***.***
Page 1 of 4
Executive Summary
A creative, analytical, and technical professional consultant or employee, with over thirty (30) years of experience interacting with Government and Fortune 100 corporate clients/employees on a wide variety of levels. Extensive multiple industry and application experience in researching, directing and developing client projects in the capacity of Project Manager, Training & Change Management Lead Consultant, Lead eLearning (CBT-WBT) Designer/Developer, Lead Instructional Designer, Classroom Instructor, Documentation Specialist, Marketing Consultant, Multimedia Director/Designer/Developer, Graphics Artist, Business Analyst and Business Owner/Partner. Background:
Training Management: Training Lead/eLearning Developer/ Instructional Designer/Instructor
• Training Project Manager, Training Lead, Lead eLearning Designer/Developer, Lead Instructional Designer, Classroom, Lab & WebEx VILT, Train-the-Trainer, Blended Solutions Advisor, Change Management Lead, On/Off-Shore Training Coordinator/Lead ID
• Applications Transaction Training ID and Development Specialist including CBT, Job Aid & Student Manuals
• Perform needs analysis with stakeholders, business units and SMEs to research, assess, customize training and assessment requirements as well as detail the training project scope and timelines presented to high-level management
• Change Management: measure and address the psychological impacts of change throughout the organization’s integration applications analysis, training and deployment process recommending solutions to the client
• Agile and Waterfall Methodology for SDLC Environments
• Lead (Power User) UPK ID/Developer and Administrator for Oracle & IBM Rational ERP, CRM & SDLC Projects: o Use Oracle UPK tool to simultaneously create eLearning, on-line help, six (6) different types of documentation and assessments
(See IT!, Try IT!, Do It!, Know It!, Print It!)
• Lead (Power User) eLearning Designer/Developer using UPK, Flash, Captivate, Lectora, Articulate Storyline and many other tools
• Hire, Train, Mentor Training Development Personnel
• Numerous Complete Lifecycle Projects
• Complete ID/Development using ADDIE methodology for student/trainer courseware/documentation for Classroom ILT as well as storyboard/production skills to develop multimedia interactive eLearning deployed via LMS, portal, DVD, iPad, mobile devices, etc.
• 508, SCORM and AICC Compliance as well as Citrix thin client environment requirements Aircraft Maintenance (MX) Training
• Aircraft Maintenance Training Coordinator/Technical Writer/Instructional Designer/CBT Developer/Animator/Narrator
• Utilize ATA Specification 104 Guidelines for FAA approved Aircraft Maintenance Training
• Adhere to Company GMM for Training, Documentation, Maintenance Procedural Requirements
• MX Training LMS Administrator – Create process flow charts, audits and programming to aid in combining two (2) LMS sites into one (1)
• Wrote the Covid 19 Contingency Plan for MX Training Instructors to teach classes remotely worldwide via WebEx (no downtime) - per my prior contractor experience
• Develop MX ILT Presentations (fully animated) & Student Manuals for GMM Suite to include: GMM, ETOPS, LLM, RVSM, RI, RII, ARA
• Develop MX process flow charts, posters, CBTs and Exams for Maintenance & Materials personnel to mitigate FAA violations
• Develop numerous MX training CBTs as well as MX TRAX software transaction simulations and job aids
• Aircraft 737NG, 747, 767, 777 working with SMEs
Documentation Specialist/Senior Technical Writer/Desktop Publishing Specialist
• Training Scope, Strategy, Logistics/Schedule/Facilitator Matrix, UPK Development Matrix, Naming Conventions, Style Guides
• Visio Business Discussion Diagrams, Data Flow Diagrams, Role-based Swim Lane Diagrams, Business Process Diagrams
• Oracle E-Business Suite 12 (HCM, SCM), PeopleSoft 8.9 (HRMS) & Siebel 8.0 (CRM) UPK documentation development
• All facets of Acrobat PDF Pro including Interactive PDF forms
• Sarbanes-Oxley remediation project leader, auditing facilitator, corporate policy & procedure writer
• Users, operations, installation, maintenance, troubleshooting, quick reference guides, MMPDS FAA scientific metals reference books for aircraft manufactures, corporate procedures, annual reports, IL training manuals, student training manuals, marketing sales collateral Marketing/Advertising Consultant
• Research/advise/develop all phases of corporate branding, new product launch and/or services development/launch
• Corporate image presentation, trade show booth design panels/materials, branding, sales collateral, market strategy planning, executive- level PowerPoint & Flash presentations
Multimedia Director/Designer/Developer Graphics Artist/Animator
• Owner/partner in one of the first competitive multimedia companies in Atlanta, GA
• Complete multimedia skill set to write/design/storyboard/create/program interactive, static and/or animated/video/sound/narration presentation formats
• Training, commercials, e-cards, website advertising, Flash animated commercials, presentations
• Video and sound (voice, music, effects) editing experience. Flash Animator/Developer
• Narration and animation of PowerPoint presentations and conversion to MP4
(Appendix A, on page 3, includes Software experience; Appendix B, on page 4, includes Technical and Industry experience) Sherri Yetzer
Burlington, KY 41005
*******@***.***
Page 2 of 4
Professional Experience:
Atlas Air, Inc., Erlanger, KY
MX Training Coordinator/Technical Writer for Company Fleet Aircraft Maintenance Personnel. Instructional Designer, eLearning (CBT) Developer, Captivate, Multi-media, ILT PPT Presentations, Documentation, LMS Admin - Employee September 2018 – February 2022
(On-site & Remote)
Battelle Memorial Institute, Mission & Defense Technologies, FAA MMPDS Encyclopedia set, Columbus, OH Desktop Publishing Specialist/Senior Technical Writer for FAA scientific metals standards for aircraft –- Part-time Contract via Astrix Software Technology, Inc.
December 2017 – August 2018
(On-site with additional jobs, see
below)
Extended Stay America Hotel, Columbus- Polaris, Columbus, OH Front Desk 2nd Shift – Part-time Employee
CDS (Club Demonstration Services), Plain City, OH
Product Demonstrator for Costco – Part-time Employee January 2016 – September 2018
(On-site both companies
simultaneously as well as Battelle
listed above – 3 jobs at once)
Baptist Health – State of Kentucky, Enterprise FIN & SCM Project, Louisville, KY PeopleSoft 9.2 FIN & SCM - Training Lead & UPK Administrator – Oversee all Training Management Requirements- Contract via Bradford & Galt, Inc.
May 2015 – August 2015
(On-site)
Cummins, Inc., Global IT Automation SDLC Project, Columbus, IN IBM Agile/Rational RTC, RRC, RQM - Lead Instructional Designer, UPK, Captivate, Articulate Storyline Developer, WebEx Instructor, Corporate IT SDLC Global IBM Rational Training – Contract via Redwood Global Partners August 2014 – December 2014
(Onsite)
Parexel International, Inc., Global ERP HCM Project, Billerica, MA Oracle E-Business Suite 12 HCM Lead Instructor, UPK eLearning Designer/Developer, International Core HR and Self-Service modules for 58 countries delivered via WebEx – Contract via SolutionIT, Inc. January 2014 – April 2014
(On-site and Telecommuting)
SL Yetzer Oracle UPK & Captivate eLearning Development & Deployment, Worthington, OH HCM Training/Change Management Consultant: Oracle Applications, Oracle UPK, Captivate, Lectora eLearning Designer/Developer, Instructional Designer & Classroom Instructor – Independent Consultant March 2012 – April 2013
(On-site & Telecommuting)
Montgomery County Government (MCG), ERP HCM Project, Rockville, MD Oracle E-Business Suite 12 HCM UPK Administrator & Lead eLearning Designer/Developer, Change Management, Core HR Classroom & Lab Trainer, BP Analyst – Contract via ASSYST (Advanced Software Systems, Inc.) October 2010 – September 2011
(On-site & Telecommuting)
US Air Force Expeditionary Combat Support System (ECSS), ERP Project, Dayton, OH Oracle E-Business Suite 12 SCM Senior UPK eLearning Designer/Developer & Classroom Trainer – Contract via TechTeam Government Solutions, Inc. (subcontracting to CSC, Inc. to Fort Wright-Patterson Air Force Base) November 2009 – February 2010
(On-site)
Wyeth, Inc. Fort Dodge Animal Health (FDAH) Division (Pfizer), CRM Project, Kansas City, MO National Biopharmaceutical (Animal) Sales Representative Applications Training. Oracle Siebel 8.0 CRM UPK Administrator & eLearning Designer/Developer, Captivate – Contract via Comsys October 2008 – February 2009
(On-site)
JP Morgan Chase Inc., CRM Project & Website Training Project, Columbus, OH Call Center CRM and Website Customer Training Senior Instructional Designer and Flash eLearning Designer/Developer – Independent Consultant via Odyssey Consulting, Inc. February 2008 – May 2008
(On-site & Telecommuting)
Nationwide Insurance, Inc., Data Center IT Training Project, Columbus, OH IT Change Management RFC Lectora eLearning Designer/Developer – Contract via TekSystems, Inc. November 2007 – January 2008
(On-site)
Kendle International, Inc., RM Project Tool Advisor, Cincinnati, OH Biopharmaceutical (Human) Oracle PeopleSoft 8.9 Resource Management UPK Administrator and eLearning Designer/Developer – Contract via Advent Global Solutions, Inc. September 2007 – October 2007
(On-site)
AEP (American Electrical Power), ERP Project, Columbus, OH Oracle PeopleSoft 8.9 HRMS & Business Objects UPK Administrator and eLearning Designer/Developer, Flash Animator, Captivate – Contract via TekSystems, Inc. November 2006 – June 2007
(On-site)
Flight Q, Inc., Covington, KY, for Alteon Training, LLC, Long Beach, CA, Boeing 727 Gen Fam and Avionics Systems Troubleshooting Courses Project
Senior Instructional Designer & eLearning Developer, Technical Writer, PPT & Captivate – Independent Consultant July 2006 – October 2006
(On-site &Telecommuting)
National City Mortgage, Inc., ERP Project, Miamisburg, OH (Dayton) Employee Proprietary Banking Applications Training eLearning Developer, Instructional Designer, Flash Animator, Captivate, DocuTools for Word – Independent Consultant December 2005 – July 2006
(On-site)
Humana Corporation, Louisville, KY
National Medicare Training eLearning Developer, Instructional Designer - Contract via Prestige Staffing, Inc. August 2005 – November 2005
(On-site)
Not listed here are numerous additional projects and businesses dating back to 1988. Education:
• Bentley College, Waltham, MA
• Southern New Hampshire University, Manchester, NH
• Dekalb College, Dunwoody, GA
Completed 2 years Business Administration: Paid for (in cash) by my working full-time, taking care of a husband and home, paying the bills, etc. and making mostly all A’s. Education includes extensive training in software, applications, hardware, peripherals, and standards. Also attended many seminars/classes and continue educationally with each new client and/or industry. Sherri Yetzer
Burlington, KY 41005
*******@***.***
Page 3 of 4
Appendix A – Software Experience
Level of experience 1-5 (5 being the highest)
Software Level
Authoring/Development Tools
Oracle UPK (User Productivity Kit)
Professional 11.1, 11.2 Client
5
Oracle UPK 3.6.1 5
(Oracle UPK for PeopleSoft, Siebel, SAP,
E-Business Suite, IBM Rational)
Authorware 5 5
Adobe Flash 8, MX Studio, CS5.5 3
Articulate Storyline 2
Captivate 4.0, 5.5, 7, 8, 9, 2017
4
5
Lectora
Adobe eLearning Suite 2.5
4
4
Desktop Publishing and Tools
Oracle Tutor (Author/Publisher) 14 –
Role-based Procedure Docs
5
FrameMaker 6 5
Microsoft Word 2003, 2007, 2010, 2013,
365, 2016, 365, 2021 (Expert)
5
SnagIT 9, 10, 11, 2022 5
DocuTools for Word 5
Microsoft PowerPoint 2003, 2007, 2010,
2013, 365, 2016, 365, 2021 (Expert)
5
RoboHelp 3
Acrobat Reader, Distiller, Exchange 5
Microsoft Visio 2003, 2007, 2010, 2013,
2016, Pro
Acrobat Pro 2017, DC (PDF & Forms
Expert)
5
5
Graphics/Presentation/Multimedia
Adobe Flash 8, MX Studio, CS5.5 3
Corel Draw 12 5
Corel Photo Paint 12 5
Adobe Illustrator CS5.5, CS6 4
Adobe Photoshop CS5.5, CS6 4
Adobe Freehand CS3 & 4 4
Adobe Fireworks CS3 & 4 4
Adobe Premier CS3, CS6
Adobe Presenter 7
3
4
Jasc Paint Shop Pro 8 5
Sound Forge XP 4 5
(Numerous other packages and utilities)
Software Level
Oracle Applications Training
E-Business Suite 12 (HCM) 5
E-Business Suite 12 (SCM) 3
PeopleSoft 8.9 (HRMS)
PeopleSoft 9.2 (SCM)
PeopleSoft 9.2 (FIN)
5
3
3
Siebel 8.0 (CRM) 4
SAP 4
Business Objects 3
(Transaction processing training purposes)
IBM Rational Applications Training
IBM Rational (RTC, RRC, RQM, SWIFT,
Performance Testing)
3
(Transaction processing training purposes)
MX Aircraft Applications
TRAX 11, 12 3
(Transaction processing training purposes)
Platforms
Windows 2000, XP, Vista, 7, 8.1, 10, 11 5
Citrix Thin Client Farm 5
Windows NT 5
Tandem Systems 3
UNIX 4
(End-user, installation, writing purposes)
Other
Microsoft Excel 2003, 2007, 2010, 2013,
365, 2016, 365, 2021
3
Microsoft Outlook 2003, 2007, 2010,
2013, 365, 2016, 365, 2021
5
5
One Note 2013, 365, 2016,365, 2021 5
Lotus Notes 5
Groupwise 5
(Numerous other packages and utilities)
In addition, I have learned the proprietary industry-specific application(s) for many of my clients.
Sherri Yetzer
Burlington, KY 41005
*******@***.***
Page 4 of 4
Appendix B – Technical and Industry Experience
Technical
• 30+ years Computers, Applications and Software
• 25+ years Computer Entrepreneurial Business Management (Business Owner) and Professional Consulting
• 18+ years Integration Applications Training (Oracle SAP, PeopleSoft, Siebel, E-Business Suite as well as Proprietary)
• 20+ years Training Management Consultant
• 25+ years Instructional Designer
• 15+ years eLearning Designer/Developer (UPK, Flash, Captivate, Lectora, Articulate Storyline, Authorware & Toolbook)
• 14+ years Oracle UPK (User Productivity Kit) Administrator and eLearning & Documentation Designer/Developer
• 18+ years Captivate, eLearning Designer/Developer, eLearning Brothers assets, TTS (Text-to-Speech), TOC, etc.
• 25+ years Change Management
• 15+ years Flash eLearning Designer/Developer & Animation, Commercials, Interactive Demos
• 6+ years Classroom & Lab Instructor
• 28+ years Documentation Specialist/Senior Level Technical Writer
• 30+ years Computer Graphics Artist
• 25+ years Multimedia: Create, write, storyboard, program and/or direct animation, video sequences, presentations, graphics, edit video and sound, WBT and corporate sales demos and commercials
• 25+ years Consulting/Advising mid to high-level corporate and government executives, steering committees, project teams, all employees, system integration developers, engineering new product development/production groups, software engineer development/release efforts, marketing environments, eLearning development teams, multimedia teams, corporate communications groups, trainers, writers and graphic artists
• Sarbanes-Oxley Project Lead, audit facilitation/testing and technical writing of corporate policy & procedures
• 508, LMS, XML, SCORM AND AICC Requirements and Compliance
• ATA Spec 104, GMM Maintenance Training Requirements and Procedures, Familiar with FAA 1.2 Operations Industry/Clients
• Aviation: MX Training Instructional Design, eLearning Development, Technical Writer, LMS Administrator: Atlas Air, Inc., Boeing 727 Gen Fam and Avionics Systems Troubleshooting (Instructional Design, eLearning): Flight Q, Inc. for Alteon Training LLC, FAA MMPDS Aircraft Metals Scientific Reference books (Technical Writing, Publishing) Battelle Memorial Institute
• Banking – IT, Mortgage, HR, Call Center, Website (Instructional Design, Flash eLearning & Animation): JP Morgan Chase, Inc., National City Mortgage, Inc.
• Biopharmaceutical - Animal (Siebel 8.0 CRM UPK & Captivate eLearning) Wyeth, Inc., FDAH (Pfizer)
• Biopharmaceutical - Human (E-Business Suite 12, PeopleSoft 8.9 RM): Parexel Int’l, Kendle Int’l, Inc.,
• BPM On-line Services (Flash eLearning & Interactive Sales Presentation & Brochure CD): TSYS Corporation
• Collections (National), EBO & BPO Services (Graphic Branding): AMERICAN Collection Systems, Inc.
• Commercial Builders (Graphic Branding): Foster & Company General Contractors, Inc.
• Commercial Wood Products (Toolbook SAP Overview Training CBT): Georgia Pacific Corporation
• Education (Branding): ServicePointe Software (School Computer Repair Tracking Software Sales & Training)
• Electric Utilities (PeopleSoft 8.9 HRMS UPK eLearning & Flash Animation): AEP (American Electric Power)
• Engine Design & Manufacturing (Global IBM Agile/Rational SDLC Training & UPK eLearning): Cummins, Inc.
• Eyewear Development/Sales International (Instructional Design, eLearning & Technical Writing): CibaVision, Inc.
• Food (Flash CBT Training & Interactive CD Commercial Presentations & Animation): Frosty Acres, F.A.B., Inc. (Food Buying & Marketing Group Membership company for International Food Distributors)
• Gas Utilities (PeopleSoft Payroll Upgrade Training): Atlanta Gas & Light Co. and Virginia Natural Gas
• Government Applications Training (E-Business Suite 12 HCM, SCM & SAMS) UPK eLearning and Instructor-led): Maryland Montgomery County Government, U.S. Air Force, U.S. Government Department of Aging for Pennsylvania
• Hospital Patient Financial Management Software (Instructional Design CBT Training): Eclipsys Corporation
• Hospitals/Physician Offices/Clinics (PeopleSoft 9.2 FIN & SCM Training & UPK eLearning): Baptist Health, Inc.
• Insurance (IT Data Center Lectora eLearning): Nationwide Insurance, Inc.
• Medicare Training (Instructional Design/Instructor-led): Humana Corporation
• Retail Department Store Regional/District Retail Training (Instructional Design): Limited Brands Corporation
• Sarbanes-Oxley Government Compliance (IT Data Center): Stored Value Systems/Comdata Corporation.
• Telecom (Authorware eLearning, Technical Writing & Graphics): Mitsubishi (Astronet Corporation and Paceon Corporation), Panasonic/MCUSA Corporation, and Elastic Networks, Inc. (Nortel)
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