Customer Service Call Center

Kathleen Zunino

**** **** ******, **********, ** 95820 916-***-**** e-mail: *****@*********.***

OBJECTIVE: To secure a position that will utilize my professionalism, creativity, dedication, interview skills both in the phone and in person and will allow the opportunity for personal and professional advancement

SUMMARY OF QUALIFICATIONS:

Over 25 years experience in Customer Service with increased responsibilities

Strong team player, self-sufficient, dependable

Excellent problem solving, motivational and interpersonal communication skills

Administrative and Supervisory experience

Computer skills in Word, Excel, Outlook, and Database applications

Screening employees for a position

EDUCATION/ PROFESSIONAL TRAINING:

High School Diploma

Elk Grove High School, Elk Grove, CA

PROFESSIONAL EXPERIENCE:

Lowe's Feb. 18, 2021 to August 18 2021, Seasonal Cashier

Gap Sept 2016 to 2018 CSC I Sales & Service

Chime Solutions Sept 2014 to 2016 Customer Service Rep.

Volunteer Cashier for Concessions at Kings Games

2012-2014

JC PENNEY CALL CENTER, CARMICHAEL, CA

Group Leader

September 2003-March 2009

Provide supervision, training and coordinating of 60 associates

Maintain confidential records and conduct evaluation of associates

Handle difficult customer service calls to ensure efficiency and productivity of the call center

Service Level Senior

April 1984-September 2003

Monitor business daily operations

Record business development and workforce adjustments

Provide record keeping and information distribution

Report equipment malfunctions

Supervise and monitor schedules for 60 employees

Assist customer with placing orders

Research, analyze, and resolve problems with customer orders

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