ALLEN CORDERO

*** ******* ****. ********, ** ****5 • 908-***-**** •ad3km3@r.postjobfree.com

EDUCATION:

Associate of Science in Computer Science President’s List Raritan Valley Community College, Branchburg, NJ December 2019 Bachelors of Arts in Computer Science Rutgers University, New Brunswick, NJ Cumulative GPA: 3.3

PROFESSIONAL EXPERIENCE

December 2021

CGS Comtel Global Services January 2023 - Present

IT Computer/Server Engineer

• Involving in Projects for client such as FAA, DOD’s and NAVY Base sites to configure and install NAS Voice Recording Systems. Including configuring windows servers and programs, imaging (Clonezilla) and installing necessary packages required by the FAA

• Perform PAT Testing with Quality Assurance specialists from the FAA and quality control Testing as well to confirm systems and hardware are functioning and working in its normal state

• Experience with Windows Group Policies, Windows Active Directory, and Windows Powershell scripts for server management and Office 365 management along with Office administrator configurations

• Installs or assists production personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives, memory, etc. on server class hardware.

• Assisting in productions for configuring regular base servers and data center cabinets for clients

• Installing and assisting production personnel in installation of hardware and peripheral components, such as disk drives, memory, etc. on server class hardware.

• Loads software packages, such as operating systems, word processing, priority software or spreadsheet programs into computer.

• Building HP servers such as DL350’s, DL360’s and DL 380’s with necessary components needed from the client

• Troubleshooting systems operation and diagnosing system hardware, software, and operator problems. Core Technology Solutions February 2022-January 2023 Level 2 IT Help Desk Engineer

• Provide technical assistance with computer hardware and software, and troubleshooting

• Troubleshoot and fix internal issues with desktops specifically with windows 10 and Mac such as connectivity and account issues

• Working with clients to provide service and installations for large companies in the Fortune 500 such as; Public Storage, Extra Space Storage, USPS, CVS, etc.

• Resolve issues for clients via phone, in person, or electronically

• Recommend hardware and software improvements

• Track customer issues and resolutions, including communicating with vendors, clients and team members

• Supporting hundreds of tickets, a day to help and improve quality performance for technicians on site

• Provide tier 2 support and assistance for specific IT projects (certifications, provisioning and hardware installations)

• Familiar with hardware from cisco, granite, cradle point, velo cloud, switches and Lexmark printers including their installation process • Knowledgeable to provide telco support

• High quality communication skills when speaking to technicians on site

• Performing Data entry on a daily basis

INVOLVEMENT AND AWARDS:

Raritan Valley Community College

Honors: President’s List, Dean’s List, Galileo Scholarship Recipient, Phi Theta Kappa EOF Leader & Mentor

• Selected to serve as an EOF leader based on academic achievement and innate ability to lead (Summer 2018)

• Advised, mentored and taught incoming EOF students on how to navigate, network and succeed in college

• Organize and host project kickoff meetings

• Supported the EOF Director and Associate Director, wherever necessary Certifications and Skills

• Bilingual (written and oral) in English and Spanish

• Strong Communication skills

Languages: Familiar in Java, Powershell, SQL, Assembly Lanuage, Ocaml, Python. Software: Familiar with Clonezilla, ServiceNow, Microsoft office 365, Google Suite. Hardware: Understand components of computer architecture, hardware, software for new advanced technologies such as HP Servers, UPS’s, and LCD KVM’s, KVM’s

Professionalism: Motivated, responsible and self-directed, able to learn new tasks quickly Dedicated: Willing to push boundaries to set goals and achieve them