HW Holly Willingham

Litchfield Park, AZ ***** 904-***-****

ad3kkw@r.postjobfree.com

PROFESSIONAL

SUMMARY

Enthusiastic and motivated individual who is passionate about their work. Team player works well both independently and within team settings to achieve goals. Skilled communicator, problem solver, assembler of information for data entry, as well as an analytical complex researcher.

SKILLS Investigate and deep dive to

mitigate issues.

Excellent communicator and

listening skills, customer

obsession mindset.

Compile precise data to input onto

forms and Excel spreadsheets.

Utilize many support tools for

problem solving..

Provide guidance in several chat

rooms to assist teammates with

their queries.

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 04/2019 to CURRENT Amazon Remote

This specialized role has 1,000's of contacts where each case is unique requiring customized attention.

Actively listen to customers, handle concerns quickly and escalate major issues.

Collect precise information for data entry.

Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs over live chat, email, and phone contacts. CUSTOMER SERVICE RESOLUTION SPECIALIST 04/2019 to CURRENT Amazon Remote

This Lead role was assigned end of 2019 and first part of 2021 resolving complex customer issues.

Identified and assessed customer's needs quickly.

Collaborated with other team leads for best resolutions. Defined loyalty offer strategy to maximize ROI while staying within budget constraints.

TELLER 03/2017 to 09/2018

JPMorgan Chase Scottsdale, AZ

Balanced $25,000 cash drawer daily.

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Processed customer transactions promptly, minimizing wait times. Disbursed cash and checks accurately while maintaining security of cash drawers.

Provide in-depth knowledge of bank products and services and educate the customer of their options.

COUNSELING INTERNSHIP 01/2016 to 11/2016

Psychologist Office/Rehabilitative Treatment Ctr. Scottsdale, AZ Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.

Maintained high level of patient confidentiality to comply with all federal and company regulations.

Reviewed case files to better assess client needs and proper course of treatment.

Counseled 30 clients to help understand and overcome personal, social and behavioral problems.

Maintained up-to-date clinical documentation via electronic record keeping systems.

Launched successful equine therapy program.

TEACHER AT A PAROCHIAL SCHOOL 01/2014 to 06/2015

University Christian School Jacksonville, FL

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Worked with students in grades 1-12 remain on-task with proactive behavior modification and positive reinforcement strategies. Supported students physical, mental, and social development using classroom games and activities.

Incorporated multiple types of teaching strategies into classroom and designed syllabus.

EDUCATION Master of Arts 2 Masters: Psychology And Counseling 12/2017 Liberty University, Lynchburg, VA

GPA 3.8 - Concentrations in life coaching, communication, and human services.

Bachelor of Arts Psychology And Education 10/2010 Ashford University, Clinton, IA

Summa Cum Laude - Passed out of Marketing by constructing a 200-page Experiential Essay.

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