Customer Service Shift Lead

Jessica A. Gasaway

**** ****** **, **********, ** 62223

618-***-**** ****.*******@*****.***

Objective

With 26 years of experience in customer service and sales, I am seeking a challenging and stimulating environment where I can leverage my skills for both organizational and personal growth. I aim to excel in my field through hard work, perseverance, and dedication, seeking advancement opportunities and open to exploring new career paths.

Professional Experience

Owner / Operator, Insurance Agent

Gasaway Insurance Agency

August 2005 – October 2023

Specialized in Auto, Home, and Recreational Insurance, tailoring policies to individual customer needs.

Cultivated lasting relationships with customers, adapting services to their evolving life stages.

Excelled in customer service and problem resolution.

Managed office operations, including multi-line phone handling, filing, and supply management.

Server / Shift Lead / Certified Server Trainer

TGI Fridays

June 2000 – December 2010

Demonstrated leadership skills as a shift lead, ensuring teamwork for successful shift operations.

Trained new servers, emphasizing on providing excellent dining experiences to guests.

Education

Associates of Science

Southwestern Illinois College, Belleville, IL

August 1999 – 2002

Focused on General Education and Business classes.

Engaged in various group projects and presentations, honing teamwork and communication skills.

Completed coursework in business management, accounting, and marketing fundamentals.

High School Diploma

Althoff High School, Belleville, IL

August 1994 – May 1998

Completed a comprehensive curriculum in general studies.

Actively participated in extracurricular activities including art club and student council.

Volunteered in community service programs, developing interpersonal skills.

Licenses

Property and Casualty Insurance License (Renewed biennially with continuing education)

References

Stephanie Anastas: 618-660–9514 (Friend for 2 years)

Ashlee Attaway: 618-***-**** (Friend for 24 years)

Katie O’Malley: 618-***-**** (Counselor at IRC, known for 29 years)

Interests and Activities

Enthusiastic about outdoor activities, live music, painting, cooking, and traveling.

Avid dog lover and enjoys spending quality time with family and friends.

Contact this candidate