Data Entry Crisis Management

Crystal Gonzales

**** ** **** **. ******** City, OK 73159/C: 940-***-****/

**************@*****.***

SUMMARY

Recently moved to Oklahoma City from Fayetteville, NC. Previously employed at Scotland Corrections in Maxton, NC. Resigned due to relocating to Oklahoma City, OK. Prior to I worked at Blue Cross Blue Shield as a Benefit Value Advisor (BVA). I have worked at Sealed Air Corp, which we produced plastic. Also was a Sergeant of Correctional Officers equipped with a strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with offenders and staff. With the knowledge gained from being a supervisor, I am able to adapt to change and am very reliable. SKILLS

50/55 wpm

10-key

Filing

faxing

Microsoft Word

Data Entry

Tape measure

Pallet jack (Manuel and electric)

Forklift certified

Occupational hazards and safety precautions

Restraint techniques

Ethical standards of conduct

ACCOMPLISHMENTS

Employee of the Month 2010 in recognition

and appreciation for outstanding service to the

James V. Allred Unit.

EXPERIENCE

2/2023 to 11/23. Correctional Officer 3

Scotland Corrections-Maxton, NC I worked in a

male Maximum prison with medium custody offenders. I supervised offenders and provided public safety. Was trained on hospital transportation, cell extraction team, also got

recertification on cpr. Conducted searches in all areas to ensure no contraband is in the area or unit. Learned North Carolina Unit policies and state laws.

7/21 to 12/2022 TRS Member Services

Health Care Services Center (BCBSTX)-

Wichita Falls, TX Taking inbound calls from

participants and assisting them with information

such as benefits, cost estimates, in network

providers. Using multiple resources to find

information. Also ensuring to follow HIPAA as

required by law and policy. Furthermore,

educating our participants on their policies.

12/2017 to 7/2021. Films Operator

Sealed Air Corp (Cryovac)- Iowa Park, TX

Worked in Films Converting. Trained in pack

off. Made boxes for finished product and had

to stack according to the job packet. Trained

on the Rewind Slitter. This Machine was used

to cut material into finished rolls of material

(plastic). Had to use the measuring tape to

measure cuts on every order. Also had to

make a perf bar on some orders. This is a

pattern that would be punched into the

material. Trained on Separator 4 and 5. This

machine is used to separate material onto

steel cores, into master logs used for the

Rewind Slitter. Trained on Separator 6. This

Separator is used to cut material (Cortuff) for

the Centerfold or finished rolls. Also trained on

Duplex 1 and 2. Different material is used for

this machine. Have to use the measuring tape

to place blades to cut material according to

the job packet. These rolls are used for

laminating, bag making and press. Trained on

the Centerfold. This machine is used to fold

material in half and are finished rolls. These

are also packed off and shipped. After leaving

the warehouse, I still am able to use the forklift when necessary to move pallets.

05/2017 to 12/2017 Forklift Driver/Scales

Express Employment Professionals- Wichita

Falls, TX Worked in the Warehouse for

Cryovac (Sealed Air Corp) in Iowa Park, TX.

Got certified on the forklift. Worked in scales,

job duties included separating

finished product onto pallets. Those pallets

were either local or went to another country.

Used a palletizer to wrap finished pallets.

Used Symple and SAP programs on the

computer to move the locations of pallets,

make pallet summaries, check inventory, print

labels. Also was trained to do shuttle.

Responsibilities were to take material to bag

making, press, and laminating machines. Had

to move inventory from one location to the

other using the Symple program.

11/2008 to 11/2016 Sergeant of Correctional Officers James V. Allred Unit (TDCJ)-Iowa Park, TX

Supervised approximately 42 officers.

Ensured the officers did not loose holiday,

comp, or vacation time. Assigned officers to

their duty posts. Ensured officers were trained

on State and Unit policies. Assisted in

restraining violent and unruly offenders.

Monitored offenders behavior to prevent

crime, escape attempts, self inflicted harm,

and other dangerous activites. Safely

transported offenders to and from hospitals.

Maintained records and logs of officer hours

and equipment. Conducted pre-trip and post-

trip equipment inspections of transport

vehicles and equipment. Maintained

communications with all other areas of the

facility at all times. Maintained physical head

count at all times.

12/2005 to 05/2007 Hanger

Covercraft-Wichita Falls, TX Helped achieve

company goals by supporting production

workers. Hanged car covers in order at a fast

pace. The more work put out, the more work

for the production workers.

09/2002 to 11/2005 Stocker, Cashier, and Truck Unloader Walmart-Wichita Falls, TX Answered

customers questions and addressed problems

and complaints in person and via phone.

Helped customers select products that best fit

their personal needs. Maintained visually

appealing and effective displays for the entire

store. Assessed customer needs and

responded to questions. Cleaned and

straightened work area. Issued receipts for

purchases and gifts. Bagged merchandise by

following standard procedures. Rotated stock

to maintain freshness. Operated cash register

with proficiency. Also safely utilized the pallet

jack.

EDUCATION AND TRAINING

1998 High School Diploma

S.H. Rider High School- Wichita Falls, TX

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