Ilene Michelle Barraza

956-***-****

ad3khi@r.postjobfree.com

Objective

I am a self-motivated customer professional with experience helping customers resolve product and service issues. I am an adaptable leader with the ability to work independently with great communications skills and the ability to make critical decisions during challenges. My goal is to develop opportunities that further establish organizational goals. Education

Robert Vela High School Edinburg, TX

High School Diploma: May 2014

Work Experience

WebHelp-Remote-5/2023-Current

Customer Service Representative

• Customer Service calls

for IKEA

• Create orders for

shipment

• Status on orders, events

store hours

• Product questions

• Sales/Marketing

• Create orders/Purchase

orders

Spike Ford- Mission, TX

Receptionist - 2/2022- 1/2023

• Greeting visitors

• Helping navigate customers to the appropriate salesperson

• Maintain calendar for appointments

• Sort mail

• Make copies

• Order supplies

• Screening phone calls

ACT Technologies- Harlingen, TX

Customer Service Representative- 11/2019-12/2021

• Answered calls and brought forth excellent customer service skills and commitment to customer satisfaction

• Assist customer with banking issues

• Handled customer complaints

• Provide appropriate solutions and alternatives within time limits

• Keep records of customer interactions

• Process customer accounts and file documents

• Follow communication procedures, guidelines, and policies

• Escalating queries and concerns

• Working with a team of CSRs and other departments to find appropriate solution Burlington Coat Factory Edinburg, TX

Cashier- 8/2015-12/2016

• Manage transactions with customers using cash registers

• Scan goods to ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, exchanges

• Layaway

Aguilars Meat Market -Edinburg, TX

• Food handling

• Worked to ensure a neat and attractive sales environment

• Re-stocking

• Assisted in the setup of visual displays

• Maintained up-to-date knowledge of retail promotions

• Assisted in catering sales

Skills

Ability to Multi-task

Adaptability

Microsoft word proficient

Customer Service

Ability to work under pressure

Communication Skills

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