Helpdesk

Ahmad Ahadi Atashgah

989-***-******

ad3khd@r.postjobfree.com

NO.390, Iranfard Alley, shahid Beheshti street, Karaj, Iran Islamic Republic of, 009 826 PROFESSIONAL SUMMARY

Creating and designing a star topology network and enhancing network repair and maintenance. Create and design wireless networks. Troubleshoot and fix the hardware and software problems of computer systems. Implement network software. Leadership of the group to implement the desired project and achieve the desired goal. Ready to learn any new topic that will accelerate the work.

WORK EXPERIENCE

IT Administrator & Helpdesk Apr 2022 - Present

EZAM AUTOMOTIVE PARTS GROUP • Tehran, Iran Islamic Republic of 1. Network Administrator.

2. Installation computer network project.

3. Mikrotik Firewall & Cyberoam UTM Configuration. 4. Check and fix users’ problems.

5. Solve printers’ problems.

6. Make a network with servers and config routers and WiFi for wireless network. 7. Knowing somethings about UPSs.

8. Assess and identify the organizational needs of users. 9. Installation VMware ICM6.5 & Creation virtual machines on HP servers. 10. Controlling the computers in the auto parts production line and solving their problems IT Administrator & Helpdesk Jun 2016 - Aug 2018

Fanavari Noavarane Electronic Yara • Tehran, Iran Islamic Republic of 1. Network Administrator.

2. Installation computer network project.

3. Mikrotik Firewall & Cyberoam UTM Configuration. 4. Check and fix users’ problems.

5. Solve printers’ problems.

6. Make a network with servers and config routers and WiFi for wireless network. 7. Knowing somethings about UPSs.

8. Assess and identify the organizational needs of users. 9. Installation VMware ICM6.5 & Creation virtual machines on HP servers. Helpdesk Oct 2015 - Apr 2016

Sazeh Pouyesh Company • Tehran, Iran Islamic Republic of 1. Set up workstations.

2. Check computer hardware & Software.

3. Install and configure appropriate software.

4. maintain local networks.

5. Perform troubleshooting and resolve problems.

Helpdesk Oct 2014 - Oct 2015

RAZAK Laboratory • Tehran, Iran Islamic Republic of 1. Provide documentation and submit a report to management. 2. Find users’ problems.

3. Find printers’ and camera s’ problems.

EDUCATION

Masters Jan 2014 - Jan 2016

Sohrevardi institute of higher Education • Gazvin, Iran Islamic Republic of Associate Degree Sep 2011 - Feb 2014

Sohrevardi institute of higher Education • Gazvin, Iran Islamic Republic of SKILLS

1. Software & Hardware

2. Network & IP

3. Mikrotik & Cisco

4. VMware ICM 6.5 & HP Server

5. UNIFI Access Point

6. Cyberoam UTM

7. MCSE 2016

PROFESSIONAL CREDENTIALS

• Cisco (CCNA)

• MCSE 2016

• MikroTik (MTCNA)

• VMware vSphere 6.5

KEY JOB RESPONSIBILITIES

1. Set up workstations with computers and necessary peripheral devices (routers, printers etc.). 2. Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality. 3. Install and configure appropriate software and functions according to specifications. 4. Develop and maintain local networks in ways that optimize performance. 5. Ensure security and privacy of networks and computer systems. 6. Provide orientation and guidance to users on how to operate new software and computer equipment.

7. Organize and schedule upgrades and maintenance without deterring others from completing their work.

8. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.

9. Identify computer or network equipment shortages and place orders 10. Maintain records/logs of repairs and fixes and maintenance schedule

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