Team Lead Customer Service
Resume:
Melvin Bond
Contact
Harvey, IL 60426
**********@*****.***
Objective
As a team lead my primary objective is to support the functioning of business operations by managing staff, coordinating operations and ensuring exceptional customer service. I aim to create a positive and productive work environment, by communicating with team members, setting clear goals and monitoring performance.
Education
Progressive Trucking School
2023 Lansing, IL
Licensed Class A
South Suburban College
1992-1995 South Holland, IL
Key Skills
Certified forklift driver
Communication
Problem-solving
Experience
June 2001-March 2023
Team Lead • Vesuvius USA. Chicago Heights, IL
Team Lead Responsibilities: oversaw daily operations, managed 12-20 employees, set the production schedule, assigned employees to work stations, developed safety team, oversaw inventory, entered production summary sheets into computer database.
Production Worker Responsibilities: worked in production for 15 years until I was promoted to team lead. In production I operated all machinery including: palletizer, mixer, bagger, line extruder, forklift and shrink wrapper.
Communication
Great at communicating and working with others to help employees excel. Great at alleviating a hostile environment.
Leadership
Successfully led team to exceed in production work and led the safety team 2 years in a row with no loss time accidents.
Awards & Acknowledgements
Received employee of the year 3 times.
Appeared on the front cover of safety magazine.
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