A s h r a f A l h e m i r y

Operations Professional with strong structure problem -solving skills

+966-********* ad3kfr@r.postjobfree.com Riyadh, Saudi Arabia Ashraf Alhemiry A C H I E V E M E N T S

• Built new B2B eCommerce Platform: Spearheaded the project from the ground up, collaborating closely with the tech team to design, develop, and launch the platform within a specific timeframe and budget. Demonstrated strong project management skills by effectively managing resources, timelines, and risks, ensuring smooth project execution and successful platform launch Gained in-depth understanding of the complexities involved in building and implementing innovative eCommerce solutions, providing valuable insights and expertise for future endeavors. Operations Manager, Amkenah

• Managed and optimized all operational aspects of the company, including ( Operations Dep, planning, customer service).

• Implemented cost-saving measures through process optimization, resulting in a 20% reduction in operational expenses within 5 months

• Monitored key performance indicators (KPIs) and reported on operational performance to senior management.

• Analyzed existing processes and identified opportunities for improvement eCommerce Operations Manager at Hwadisa

• Collaborated with the tech team to build a user-friendly website and app.

• Held complete accountability for daily execution of end-to-end supply chain, ensuring smooth product flow and fulfillment.

• Achieved operational excellence in execution, performance, and costs, optimizing efficiency and profitability.

• Supervised the execution of operational plans, ensuring team alignment and timely achievement of goals. eCommerce Operation Specialist at Modern Electronics ( Sony World)

• Processed and managed customer orders with 99% accuracy, ensuring timely and complete deliveries.

• Verified payment information, shipping details, and product availability, minimizing errors and customer issues.

• Collaborated with warehouse and logistics teams to optimize product flow and fulfillment, leading to faster deliveries. eCommerce Operations Team leader at Axiom Telecom

• Oversaw day-to-day operations and fulfillment for major brands like Huawei, Honor, Samsung, and HTC Vive, driving efficient order processing and timely deliveries.

• Championed seamless customer communication: Maintained internal and external communication channels, proactively addressing inquiries and ensuring timely deliveries.

• Expanded market reach: Successfully set up and managed the marketplace business on Noon and Amazon, opening new sales channels and increasing brand visibility in KSA.

P R O F I L E S U M M A R Y

Results-driven Operations leader with 5+ years of experience building and optimizing eCommerce platforms, leading teams, and driving growth. Adept at strategic planning, process improvement, and cost optimization, consistently exceeding targets and achieving bottom-line impact. Proven ability to build successful teams, manage complex projects, and deliver exceptional customer experiences.

W O R K E X P E R I E N C E

Head of Operations, at Greenline Group

• Led a cross-functional team to build and launch a B2B eCommerce platform from scratch (etmar.com).

• Acted as Project Manager, overseeing all aspects of project planning, execution, and budget management.

• Built and led a high-performing operations team, providing guidance, coaching, and performance evaluations.

• Developed and implemented strategies for scaling operations, both in terms of volume and geographic expansion. June 2023 - Present

E D U C A T I O N

Ibb University, Bachelor of Business Administration GPA: 78.08% Jan 2022 – May 2023

2022

Aug2021-Jan 2023

Dec 2018 – Oct 2020

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