Project Management Customer Service
Resume:
Constantine, Mi *****
**********@*****.***
www.linkedin.com/in/tricia-lynn
Skills
Project Management
Strategic Planning
Team Leadership
Customer Service
Negotiations
Business Strategy
Continuous Improvement
Inventory Management
Education & Achievements
Southern New Hampshire University -
Bachelor’s Degree of Criminal Justice -
November of 2023
Honors List (6)
Presidents List (2)
Certifications
Lean Essentials – 2020 Credential ID:
Lean Six Sigma Certified Black Belt – AIGPE
– 2021 - Credential ID: ZSSBB121142836
Project Management Essentials – MSI –
07/29//2021 Credential ID: 91317092
Project Management Advanced – MSI – 2021 -
Credential ID: 91317095
Operations Management – Udemy-11/04/2023 -
Credential ID: UC-61cad71b-d735-4a71-85c2-
9e75b6a781c9
Six Sigma Champion – 09/10/2021 - MSI –
Credential ID: 91317099
Management & Supervisory Training – MSI –
07/29/2021 – Credential ID: 91317089
Leadership Training – MSI – 07/29/2021 –
Credential ID: 91317088
Ethics Training – MSI –07/29/2021 – Credential
ID: 91317086
Experience
Haulmark Trailers, Bristol, IN Quality Expert
July 2020 – February 2022
• Provided expert quality support for the steel weld shop, ensuring that units were built to order, and verifying assurance in quality.
• Completed forms in accordance with company
procedures with accuracy and precision.
RC Trailers, Bristol Indiana OpEx Lead
April 2018 – March 2020
• Managed many projects to completion, created projects that help in reducing the seven wastes, created teams for collaboration and acted as a change management professional for the boots on the ground.
• Created quality assurance within the company and strengthened the quality system in general. Created many “cheat sheets” for production, quality, welding shops, sales, warranty, and many more.
• As an OpEx Lead, I slashed the yearly warranty claims by 15% in creating and implementing a complete
Quality Assurance Program, while ensuring that tribal knowledge be a thing of the past as everything got documented.
• I achieved my greatest accomplishment in creating a weld shop specification set of books, that included every model, every part, and every measure with a
complete cut list for both the steel and aluminum weld shops.
Tricia Lynn Ferguson-Mouser
Operational Excellence
An overachieving and proactive, experienced leader for Operational Excellence with a history of supporting leaders in fast-paced manufacturing environments. With three years of experience in Operational Excellence, strengthening compliance, improving processes, evaluating output, quality, as well as customer satisfaction, I am passionate about leading the change and problem solving is my second nature. Throughout my career, I have excelled in time management, and the ability to be a self-starter and quick learner, continually bringing an optimistic and enthusiastic problem-solving mindset to my daily work.
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