Troy D. Newman 704-***-****

ad3ke5@r.postjobfree.com

MBA graduate with 20+ years of Information Technology experience and correlating disciplines within diverse Government and private enterprise environments. Team-centric philosophy devoted to client satisfaction with an ability to identify technical deficiencies, assess potential risks and opportunities, and implement outcomes that align to business solutions. Effective verbal and written communication skills essential for seamless collaboration and clear articulation of complex technical concepts.

Education

Master’s in Business Administration (MBA), 2019

University of Maryland Global Campus - Largo, MD

Bachelor of Science in Computer Science, 2002

University of North Carolina at Charlotte - Charlotte, NC

Bachelor of Science in Textile Technology, 1998

North Carolina State University - Raleigh, NC

Security Clearance

Retained the second level of informational trust issued by the US Government since 2002… Secret Clearance.

oAlso known as Collateral Secret, or Ordinary Secret

Professional Highlights

MicroHealth LLC., Vienna, VA 2016-Present

Systems Engineer - Supporting the Program Executive Office (PEO) Defense Health Management Systems Modernization, (DHMSM) program office within the Military Health System (MHS) and Testing Infrastructure Managed Systems (TIMS) branch by leveraging enterprise components engineered to deploy and support virtual Government approved environments accordant with information classification levels for the Department of Defense (DoD) - Defense Health Agency (DHA).

Govern accessibility and availability of desktop pools within all enclaves of the Virtual Desktop Infrastructure (VDI) enterprise through Horizon Thick Client application and Web Client URLs ensuring high enterprise availability (HA).

Health check of hardware, software, system compute, and storage components including ProLiant servers, 3PAR and NetAPP storage clusters, and Connection and Security servers accessing numerous application and CLI interfaces.

Access JIRA ticketing system to review reported issues, troubleshoot and convey technical findings, apply and test outcomes, perform remediation steps, and continuous communication of status until closure.

Aid and support ability to access share drives and Virtual Machine (VM) servers, create, access, clone, snapshot, troubleshoot, and delete VMs running Windows and Linux OS using VMware applications.

Stage downloads, installs, and updates of applications and OS patches (WSUS) that are applied to the parent VDI, and enact a bi-weekly recompose (VM View Administrator) to roll-out the updates to the VMs within the enterprise.

Inventory and document Resource Validation Document Checklist (RVDC) spreadsheets to verify active components, decommission/EOL equipment, and evaluate new technologies for procurement and implementation as needed.

Utilize VMware ViewAdmin application to architect desktop pools and provision VMs based on enclave specification requirements surmised from user engagement and optimized system compute resources.

Adhere to Help Desk Service Level Agreements (SLAs) for addressing issues, ticket escalation, procedural documentation, and diminished ticket resolution times.

Participate in Configuration Control Board (CCB) meetings with stakeholders to provide guidance to leadership on approved version compliant application installs and patch updates.

VISIO schematics, space configuration, point-of-contact, and site-visit coordination with vendors of failed HW/SW/FW system compute and storage components involving peripheral enterprise devices housed at the Data Center.

Author and peer-review user guides and standard operating procedures and once approved, upload documentation to Confluence and SharePoint web repositories for information circulation to diverse audiences.

Stand-up, refresh, and decommission of infrastructure environment housed in the Data Center including erecting rack enclosures and installing system components, electrical drop request submission, and network configuration cabling.

Collaborate with CYBER (Security Team) to evaluate routine vulnerability ACAS scans and quarterly DISA-STIG checklists, resolve Plan of Actions and Milestones (POAM), and amend software vulnerabilities through security patching.

TEK Systems, Charlotte, NC 2022-2024

Design Team Lead/Solutions Engineer (Remote) Supporting the Bank of America Consumer Small Business & Wealth Management Technology team with the design, development and implementation of systems engineering activities, to include OS technical support, systems programming, and data center capabilities for the division of Merchant Services.

Responsible for components of complex engineering and/or analytical tasks and activities including leveraging a cloud portal to adjust VM specifications based on request approvals and collaborative alignment.

Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system.

Generate Java Virtual Machine (JVM) Build Sheet electronic records that serve as a roadmap for engineering approver groups to evaluate and approve the attributes accepted for the JVM servers to be built in the environments identified by the architects.

Submit server specifications of created and updated server builds to the cloud technology team for three data centers within the North American region.

Middleware web-based applications WebLogic, WebSphere, Server design, Data Center, Application Integration

Attendance of scheduled status meetings reporting to Technical Project Managers (TPM) and leads on project status.

Present to the Consumer Digital, Authentication & Fraud L2 Design Review the Technical Solutions Design (TSD) which include Higher & Lower-Level project VISIO designs (HLD and LLD).

Track and update JIRA ticketing system with status of project progress, retrieve customer incidents, change and request fulfillments, research and communicate findings and update incident status to customers, and resolve all user concerns.

Foster collaborative and productive relationships with various stakeholders, colleagues, technical management and heads, and leadership.

Kforce, Charlotte, NC 2015-2016

Systems Engineer III - Support Ally Financial Inc. Testing and Development, and Model environments for requirements and testing technologies, inclusive of performance, load, stress, vulnerability, security, and test automation on various platforms.

Utilize VMware vSphere Client 5.5 to create, administer, and remove Windows (7, 8, 8.1, 10, server 2008, 2012) VM platforms.

Access Active Directory Users and Computers for group/user accounts create/delete, and DNS for environment cache refresh.

Connect to VMs with vSphere Console and Remote Desktop Connection to troubleshoot user issues, installs, and application updates.

Install various testing applications (including Unified Functional Testing v12) and optimize VMs for environmental testing.

Access XenApp 7.6 to publish apps and server- based desktops to the environment and use Citrix Storefront to access VMs.

Access HP ALM (Application Lifecycle Management) Quality Center Ticketing system to address user requests for changes.

Check weekly QUALYS reports and use SCCM, and PDQ to deploy monthly security patch updates and application iterations.

Development and administration of SharePoint 2013 site pages for department rebranding of organizational IT services.

Creative Computing Solutions, Inc., Rockville, MD 2013-2015

Systems Engineer Provided consultation support for the IT Infrastructure Systems Engineering support services to the Department of Housing and Urban Development (HUD) in reference to sustained life cycle services as they transition to a Cloud approach.

Performed ‘Data Call’ collection on existing systems identifying associated servers, mainframes, applications, websites, etc.

Converted transcribed information to electronic form making data available to a database accessed by government staff.

Drafted roadmaps of existing infrastructure and new technologies in determining tools to be transitioned to cloud services.

Routinely identified risks and opportunities, participated in modernization reviews, and vetted findings to ensure advances.

Adopted ITIL methodologies, Data Center Service Level Agreements (SLAs), and management processes and principles.

Proposed solutions that mitigated risks identified when migrating applications from physical to virtual environments.

Certifications

CompTIA CV0-001 Cloud+

CompTIA PK0-003 Project+

CompTIA SY0-301 Security+

EXIN (EX0, EX1) ITIL Foundation v3

University of South Florida Muma College of Business Diversity, Equity, and Inclusion in the Workplace

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