Contact

281-***-**** (Mobile)

ad3kdh@r.postjobfree.com

www.linkedin.com/in/knoxgreg

(LinkedIn)

Top Skills

ServiceNow

Active Directory

Technical Support

Certifications

Certified culinarian

Servesafe certification

Microsoft Certified Professional

Network +

A +

Greg Knox

Technical Support Representative at Ustech Solutions Houston, Texas, United States

Summary

Skilled in Technical Support, Laptops, Servers, Microsoft Access, and Active Directory, Developed and maintained several websites. Strong understanding and ability to translate tech language to layman's terms. Operations professional with an Associates Degree in Computer Information Systems and a Bachelor of Science

(BS) focused in Restaurant, Culinary, and Catering Management/ Manager.

Experience

DXC Technology

Assistant Technician

December 2021 - Present (9 months)

Houston, Texas, United States

Using Service Now Ticketing System

Ustech Solutions

Technical Support Representative

August 2021 - November 2021 (4 months)

Houston, Texas, United States

• Repaired, break/fix on field and upgraded software on PC laptops and desktops (including brands: Dell, HP and many more)

• Installing, repairing and troubleshooting computer hardware and peripherals

• Working knowledge of networking devices and printers.

• Repairing computer hardware including Windows.

Asset Maqnagement

TransCore

Driver

August 2020 - August 2021 (1 year 1 month)

Houston, Texas, United States

Test Driver – Supports the Operation of the Test Engineers. Testing and verifying Toll reading devices.

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IEM

IT/facilities specialist

September 2018 - January 2020 (1 year 5 months)

Houston, Texas Area

Provide technical support for Government owned information and electronic systems and servers. Provide computer support to interface with the SharePoint site.

Information systems include computers and computer local area networks, internet and extended network connections, electronic security related equipment, electronic mail, databases, and associated peripherals. Electronic systems include telephone systems, video teleconferencing, facsimile, photocopy machines, and other electronic office equipment and peripherals. Provide technical support to the users of IT services; problems related to computer and communications services, including operating systems, LAN services and various applications packages.

Principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders. Determine the nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) and provide users with solutions to problems. Coordinate with the, telecommunications specialists in monitoring the LAN and WAN and the installation telecommunication video teleconferencing.

Provide computer training and help desk support for databases, network access, cyber security, and information assurance. The training shall consist of primarily mentoring but both informal and formal instruction shall be provided as directed by the Project Manager

Unidata (Universal Data, S.L.)

Desktop Support Technician

January 2018 - September 2018 (9 months)

Houston, Texas Area

Provide desktop support. Cloning machines, Organizing and maintaining inventory

Goldman Sachs

Deskside Support Technician

January 2018 - September 2018 (9 months)

Houston, Texas Area

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Marriott International

1 year 1 month

Engineer II

August 2017 - January 2018 (6 months)

Houston, Texas Area

Lead Cook

January 2017 - August 2017 (8 months)

Marriott marque Houston

Lead cook for the Employee Cafeteria. Menu management and Scheduling cafeteria staff. Feeding 350 people per day seven days a week. Black hills specialty meats

Meat Cutter

December 2016 - February 2017 (3 months)

Cypress, Texas

Breakdown beef and pork from halves to pan

District 249

Assistant Kitchen Manager

June 2016 - July 2016 (2 months)

Tomball, Texas

Compass Eurest Dining Services

Cook

July 2015 - July 2016 (1 year 1 month)

HP houston

Grill

Chef jet station

Adobe station

Pizza station

Deli station

Salad bar

Back prep

Canrig Drilling Technology Ltd.

Helpdesk Technician

October 2013 - December 2013 (3 months)

Houston, Texas Area

Help desk support for remote site all over the world using satellite communication for network communications.

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National Oilwell Varco

IT Consultant

July 2013 - August 2013 (2 months)

Window 7 Migration and Computer support

Synova

Manufacturing Associate IV

March 2013 - June 2013 (4 months)

HP Factory Houston

Test Technician

Testing Blades and Servers

Building Servers, Blades and Nodes

Sedona Staffing Services

Floater/installer

March 2012 - March 2013 (1 year 1 month)

United States

Replaced Computers with new systems with data transfer and remote connections.

The Sedona Group

Floater Installer

February 2012 - March 2013 (1 year 2 months)

Change out hardware at State Farm Agents across the State. Icon Information Consultants

Tester

November 2011 - February 2012 (4 months)

HP

Tested Racks of Servers for hardware durability.

Installed Software and Ran stress tests on all types of servers. Newmark Homes Houston LLC

IT Manager

October 2008 - October 2010 (2 years 1 month)

Setting up remote sites to VPN back to corporate.

Active Directory for 250 users.

Maintaining over 500 users in Active Directory and several applications. Ghosting workstation.

Training personal in software usage (MS OFFICE)

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Telecommunication Support for 53 satellite sites

Built and maintain Access Database to keep track of ALL assets and personnel.

Newmark Homes

System Support Specialist

January 2007 - October 2008 (1 year 10 months)

Setting up remote sites to VPN back to corporate.

PROMPT and accurate customer support.

Maintaining over 500 users in Active Directory and several applications. Ghosting workstation.

Training personal in software usage (MSoffice)

Telecommunication Support for 53 satellite sites

Built and maintain Access Database to keep track of ALL assets and personnel.

Bestview Computers

Service technician

October 2004 - January 2007 (2 years 4 months)

replacing FRU's on several Dell and Gateway computers, Both Laptops and desktop models.

Energy Fishing and Rental

Contractor

January 2005 - October 2006 (1 year 10 months)

Set up servers and remotely connected sattelite offices in Luisianna and Alice. Hall Kinion

Deployment technician

December 2003 - October 2004 (11 months)

Deployed replacement computers for the Military. Transferring personal setting and information to the new desktop. Some of which required my SECRET clearance.

US Navy

16 years 2 months

Information Technician First Class

May 1988 - June 2004 (16 years 2 months)

Nuclear engineer (4 months)

Machinist mate (1200lb steam plant operator)

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Aviation Machinists Mate Second Class (Working as an IT) Support and Maintain 4 NT Servers. 2 Novell Servers. Support and Maintain 250 client machines running NT 4 Asset Manager for 600 computer assets.

Better Than Working knowledge of; MS Word, Excel, Access, and PowerPoint. Information technician first class

Aviation Machinists Mate Second Class

May 1988 - June 2000 (12 years 2 months)

Support and Maintain 4 NT Servers. 2 Novell Servers. Support and Maintain 250 client machines running NT 4 Asset Manager for 600 computer assets.

Better Than Working knowledge of; MS Word, Excel, Access, and PowerPoint. the Navy Marine Corp Intranet. Dell

Deploy Dell computer systems

April 2000 - August 2003 (3 years 5 months)

Support and maintain (Help Desk) 250 Client WIN98 Computers. Maintain 7 NT Servers, 1 Unix Server 400 clients on Exchange Server 5.5 Support and provide training for Microsoft office Suite. Construct and Maintain Access Databases.

Telecommunications Acquisition & Support/installation & programming.

Acquisition of All Computer/software Assets.

MHMR of Nueces County

System Support Specialist

January 2000 - August 2003 (3 years 8 months)

Support and maintain (Help Desk) 250 Client WIN98 Computers. Maintain 7 NT Servers, 1 Unix Server 400 clients on Exchange Server 5.5 Support and provide training for Microsoft office Suite. Construct and Maintain Access Databases. Telecommunications Acquisition & Support/installation & programming.

Acquisition of All Computer/software Assets.

Education

NexGenT

FSNE, FSNE · (2019)

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Del mar College - Cisco training

CCNA · (2002 - 2002)

University of Phoenix - AAGS

Associate of Applied Science, Information Technology · (2001 - 2002) Art Institute of Houston

Bachelor of Science - BS, Culinary Arts and Related Services · (2013 - 2015) University of Phoenix

Associates in Information Technology, Computer Science · (2001 - 2003) Page 7 of 7

Contact this candidate