Customer Service Support Specialist

LYDIA M. WILLIAMS

**** *. ******** ***. - *******, IL 60628 – 312-***-**** – ***************@*****.***

mailto:***************@*****.***

Professional Summary

Driven and compassionate customer service professional with 20+ years hands-on experience in fast-paced Customer Service and Sales. Accountable and responsible with a strong focus on customer service.

mailto:***************@*****.***

Professional Experience

Apex Systems/HCSC (Contract) 10/2023 – 12/2023

ACA Sales/Customer Service

Conduct comprehensive consultations with clients to evaluate their healthcare needs and explain ACA options.

Effectively promoted ACA insurance plans, assisting clients through the enrollment process using company-branded enrollment software.

Keep abreast of ACA policies, plans, and any updates to provide precise information to clients.

Guarantee that all sales and documentation conform to industry regulations and compliance standards.

Fostered and sustained robust client relationships, providing continuous support and assistance.

Home caring for my mother-in-law 07/2023 – 09/2023

ZingHealth, LLC 04/2022 – 06/2023

Senior Retention Specialist/Broker Support Specialist

Communicated with customers, sales representatives and Brokers

Gathering information about customer complaints.

Negotiating with customers to renew contracts and retain business.

Building positive relationships with customers and business associates.

GoHealth 07/2019 – 04/2022

Health Risk Onboarding Advisor/Member Services Retention 2

Recommended changes to current insurance policies or creating new policies in order to better address client needs

Worked with insurance carriers in the industry to identify risks and develop strategies to reduce risk exposure

•Assisted dual population of Medicare and Medicaid clients effectively understand their plan. Responsible for setting of client’s appointments, answering all questions and concerns accordingly.

Skills

Microsoft Office, AS400, Citrix Access, Medecision, Passport, EpicCare EMR Link, Dual Computers, Zendesk, Norvax, Salesforce, Health Sherpa, Five9

License and Certifications

Health and Life License IL, TX, OK, IN, MN, MT, MI, NV

Education

National Louis University – Major: Applied Behavioral Science 3.89 GPA

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