Customer Service Support Specialist

CONTACT

Address : Houston, TX *****

Phone : 832-***-****

Email : ****************@*****.***

SKILLS

• Microsoft Excel

• Microsoft PowerPoint

• Customer Relations

• Managing Multiple Tasks

• Recordkeeping Strengths

• Microsoft Internet Explorer

• Google Docs

• Promotional Support

• Problem-Solving Ability

• Account Management

• Research

• Spreadsheets

• Team Development

• Call Volume and Quality Metrics

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

WORK HISTORY

Client Support Specialist, 02/2021 to Current

City Of Houston Health Dept - Houston, TX

Customer Service Representative, 02/2019 to 02/2021 K Stitches - Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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• Cultivated customer loyalty, promoted repeat business and improved sales.

• Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

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• Met customer call guidelines for service levels, handle time and productivity. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Promoted available products and services to customers during service, account management, and order calls.

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Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

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Reduced process inconsistencies and effectively trained team members on best practices and protocols.

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Increased efficiency and performance by monitoring team member productivity and providing feedback.

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Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

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Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

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Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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OPEOLUWA AKANBI

EDUCATION

Bachelor Of Science And/with Education Degree : Industrial Relations And Personnel Management, 09/2017

University of Lagos - Nigeria

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