Call Center Customer Service

Jacqueline Guzman

Experience

**/**** – **/****

Loan Advisor • Bridgecrest

Manage large amount of inbound and outbound calls in a timely manner.

Identify customers’ needs, clarify information, research every issue and provide solutions.

Keep records of all conversations in the call center database. 11/2016 - Present

PT PDS • Package Center Supervisor • UPS

Assign drivers to routes and update driver start time. Move volume to designated home routes to avoid overflow and promote delivery.

Ensure drivers are capable of delivering packages in a timely manner based on their route location.

05/2015–02/2017

Host/Server • Pappasito’s Cantina

Check food for quality and modifications before leaving the kitchen.

Provide superior customer service.

Education

Texas Can! Academy • High School Diploma, Fort Worth, Tx

• GPA: 3.4

5452 Santa Marie Ave

Fort Worth, Tx 76114

682-***-****

*******@*****.***

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