A d m i n i s t r a t i v e A s s i s t a n t &

C u s t o m e r S e r v i c e s R e p r e s e n t a t i v e UMAIR PERVEZ HUSSAIN

C o n t a c t

+92-310*******

ad3k4o@r.postjobfree.com

H#A72, Shah Inayat Society,

Suparco Road, Karachi.

linkedin.com/in/Umair-Pervaiz

Education

(2022)

Master Of Arts in Economics,

Shah Abdul Latif University

K e y S k i l l s

Microsoft Office

English

Web and tech-savvy

Typing speed of 70 WPM

Problem-solving

Team leadership

Interpersonalskills

Event planning.

P r o f i l e

Experienced Administrative Assistant & Customer Service Representative with 6+ years of proven success. Committed, proactive, and dedicated to delivering top-notch customer experiences. Seeking opportunities to excel in customer service while contributing positively to society.

P r o f e s s i o n a l E x p e r i e n c e

1- Office Coordinator/Admin Executive

Pak Electron Limited – PEL

August 2020

– Present (3 years)

Greet customers warmly & resolve customer complaints with appropriate solutions to ensure the provision of the best services.

Monitoring customer feedback and escalating complaints to the marketing department.

Led and monitored my whole team along with different franchises and ASC to achieve their targeted goals.

Looking after the workshop management as well as the concerning problems of all the associated technicians.

Provided detail-oriented administrative support to 15+ coworkers to ensure efficient office operations.

2- HR Executive

Fazal e Rabbi Transporters

Mar’ 20 –July’ 20

Maintaining a detailed record of the company’s employees.

Administering all the hiring processes of new employees.

Supervising the day-to-day operations of the Human Resources department.

Conduct exit interviews to identify the reason for termination/resignation.

Taking initial interviews with the new candidates. 3- Brand Ambassador/Sales Executive

M&P (under the contract with UNILEVER)

Jan’19 – Feb’ 20

Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.

Buildsustainablerelationships of trustwith customers and vendors.

Representing the company at product launches, events, and trade shows. 4- Customer Services Representative

Pakistan Tele Communication Limited – PTCL

Feb’17-Dec’18

Contacting potential clients to establish rapport and arrange meetings.

Planning and overseeing new marketing initiatives.

Attending conferences, meetings, and industry events. Developing quotes and proposals for clients.

Managed a team of 3 administrative assistants to see that tasks were completed on time and of high quality.

Have Priorities in Order, Set Goals, Delegate Tasks, and Manage Stress.

Contact this candidate