Customer Service General Manager

JUSTIN T. HALL

**** ***** ******

Apt. ***

Sarasota, FL 34240

Email: *********@*****.***

Cell: 850-***-****

Objective: To acquire a new position with career growth potential utilizing my extensive management and customer service skills.

EDUCATION

Bachelors of Arts and Sciences degree in Philosophy-December 2010

University of Florida, Gainesville, FL

CERTIFICATION Level 3 Award in Wine

WSET- Wine and Spirits Education Trust via Napa Valley Wine Academy- 2021

Level 2 Certified Sommelier- April 2015

The Court of Master Sommeliers at The Breakers, Palm Beach, FL

EXPERIENCE

Selva Grill (UTC location), Sarasota, FL March 2023 – Present

Key Server/Bartender

• Provide exceptional service by providing exemplary service

• Anticipate guest needs

• Assist AGM and GM with monthly wine inventories

• Handle cash and credit card transactions

• Handle voids and comps

• Ensure daily closeouts are accurate

Ember’s Prime Steaks & Wood Grill, Gainesville, FL June 2009– Dec 2022 Director of Wine/Assistant General Manager

• Vital part in reaching over 5 million in F&B sales for restaurant in 2021

• Train all front of the house staff in all areas of food and wine service

• Liaison between Staff and General Manager

• Provide administrative related support to GM, ensure GM’s daily work runs smoothly • Assist Private Events Coordinator with booking and execution of private events

• Meet with distributors for beer, wine and spirits

• Handle and implement systems for doing inventory on beer, wine and spirits

• Manage beverage cost of goods and product and labor effectively

• Handle cash and credit card transactions

• Best of Award of Excellence in Wine Spectator 2022

• Award of Excellence in Wine Spectator 2010-2021

References Available Upon Request

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