Manju Jayaprakash

623-***-**** ad3k2v@r.postjobfree.com Phoenix, AZ 85083

SUMMARY

* **** ** ********** ** the Information Technology Industry as PEGA Developer and 2+ years’ experience as a data processor in healthcare domain.

Firm knowledge of different phases of Software Testing and Software Development Life Cycle (SDLC) including Agile Methodology.

Experience working with SCRUM teams using Agile/Scrum methodologies.

Strong experience in API testing using POSTMAN.

Experience in Bug Tracking and Reporting using JIRA and Rally.

Strong skill in Backend Testing using SQL queries on Oracle and SQL Server.

Experience in CVS tool to check pharmacy claims.

Experience in Softheon, prime and UMV tools.

SKILLS

Tools

Postman, TFS, Softheon, UMV, OMNI

Reporting Tools

Rally, Jira

Operating Systems

Windows, Unix, Firefox, Mac

Databases & Tools

SQL Server, My SQL, MS Access, Oracle

Packages

MS Word, MS PowerPoint, MS Excel, Eclipse IDE

EXPERIENCE

American Express

April 2022-August 2022

Role: PEGA DEVELOPER

Project Description: American Express is a credit card company where people are using different credit card based on their privilege. Based on the card privilege and geographical location their functionalities differ.

Roles and Responsibilities:

Analyzing the business requirements and worked with the team for understanding the details of functional and non-functional requirement on web applications.

Performed functional and nonfunctional testing.

Preparation of test scenarios, test cases, test data setup of high quality and avoiding leakage of defects to production.

Written detailed test cases using JIRA tool.

Participated in peer reviews of test cases and scripts ensuring accuracy and completeness.

Utilized defect tracking tool JIIRA to track issues reported during the QA process.

Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.

Executed tests on various platforms including web-based applications, mobile devices, operating systems, hardware components, and software applications.

Actively participate in sprint planning, sprint review/retrospectives and daily stand-ups meetings.

Oriental Bank (OFG)

October 2021-April 2022

Role: QA Analyst

Project Description: This application is designed for Customer Service Representative. If CSR attends the call and serves the available functionalities for the customer based on their privilege.

Roles and Responsibilities:

Participated in Requirement Analysis with the scrum team.

Completed regression, positive, negative and functional testing to produce a bug free product.

Involvement in Test Execution, Results Analyzing and Defect Reporting. Involvement in Requirement Traceability Matrix preparation.

Actively participate in sprint planning, sprint review/retrospectives and daily stand-ups meetings.

Conduct System integration testing and UAT testing.

Preparation of weekly and monthly status reports.

Created REST API functions to communicate with the back-end.

Involved in testing the responses of REST API/web services like JSON, XML

Centene

September 2018-October 2021

Role: Enrollment Processor

Project Description: Softheon, UMV and prime are software applications used for processing health care claims, renewing the policy and termination of claims etc.

Roles and Responsibilities:

Checking members details in Softheon and process the request.

Review and research incoming healthcare claims for patient by navigating multiple computers systems and platforms and verifies the data.

Checking pharmacy claims in CVS tool to ensure there is no claims left unpaid.

Checking medical claims to ensure everything is paid.

Terminating members policy in Softheon and ensure all the systems has same information.

Reconciliation of all the members in the family using Unified Member Verifier (UMV).

Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

EDUCATION AND TRAINING

Master of Philosophy

Biotechnology, Bharathiyar University, Salem August 2009

Master of Science

Bioinformatics, Bharathidasan University, Trichy May 2008

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