Customer Service Technical Support

MIGUEL CECILIANO

*** ********* *** *******, ** **201

********@*****.*** 210-***-****

PROFESSIONAL SUMMARY Self-motivated and organized individual specializing in outstanding customer service and technical support. With over 20 years of experience in retail sales, distribution and delivery of packaged goods. Focused on maintaining high levels of accuracy and efficiency.

SKILLS & ABILITIES ● Customer service expert

● Bilingual in English and

Spanish

● Knowledgeable in cellular

operations systems

● Retail experience

● Skilled multi-task

● Team Player

● Excellent organization

skills

● MS Office proficient

● Goal-oriented

● Understand general

accounting

● POS system

● Driver

EXPERIENCE

JOHNSTON & MURPHY

Manager

11/2020 - 12/27/22

● In Charge of the day to day operations of the retail store to run in a smooth and profitable way.

● Train and develop new hires to be able to assist customers with purchases and also handle any

customer care related issues that are addressed at the store level.

● Maintains inventory count for products that are

received / shipped out by store, make sure that any returns and damaged goods are properly accounted

for.

● Prepares and submits Weekly Payroll reports. Sets up employee roster and assigns hourly shifts to staff to make sure the retail store is manded properly.

SCOOBEEZ GLOBAL, INC.

Delivery (Commerce) Driver

07/2018 - 11/01/2020

● Receive, sort and arrange large containers filled with packages that are scheduled for delivery.

● transport goods from a source location (San Antonio Texas Hub) to a predefined destination.

● Drive and maneuver a 9 foot cargo van while using a handheld navigation system.

● Delivered a variety of packages up to 50 pound in weight to homes, businesses, ranches and any other areas that have scheduled drops.

● Physically active job requires to

run,walk,bend,jump.Up to 8 to 10 miles tracked per work day.

CORPORATE BRANDS LLC

V.P Customer Experience / Support Staff

01/2018 - 05/05/2018

● Was in charge of all marketing collateral.

● Make”s sure stores set it up correctly by the required dates.

● Trained and developed staff to make sure they were greeting and addressing customers in a professional manner.

● Provided recurring reminders to all staff to make sure they were up to date with all current promotions,

addressing all additional buy up options and made

sure that sales % met or exceeded company

expectations.

● Supported multiple retail locations to make sure it was staffed properly to be able to assist customers and provide the best in store experience possible.

● Transferred inventory from multiple retail locations to make sure stores had the proper inventory available to meet store quota.

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MVA WIRELESS

OWNER/SALES MANAGER

07/2009 - 10/2017

● Established a retail store to sell and support Sprint Prepaid Group cellular wireless brands, which consist of Boost Mobile, Virgin Mobile and Pay-Lo.

● Developed new business and built a loyal customer base.

● Provided all proper training needed to meet or exceed all customer service requirements for employees.

● Resolved customer issues with data, billable services, prepaid services and device swaps.

● Recommended merchandise and explained benefits of insurance and international services to increase company revenue.

● Met and exceeded company sales and productivity goals since the day business was established July 2009 till today.

● Compiled and accurately entered electronic data to be able to process number port request

● Maintained the Point of Sale system and store network that was used day to day for sales, inventory and sales tax.

● Balanced daily cash deposits

EDUCATION THOMAS JEFFERSON HIGH SCHOOL, SAN ANTONIO, TX G.E.D. 1994

SAN ANTONIO COLLEGE

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